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Question: Why is phone asking for passcode after factory reset?

My friend gave me his old iPhone 5. He reset it to factory settings. When I turn it on it shows the white setup screen with Hello in a variety of languages. But when I swipe right to set up the phone, it asks me for a passcode, which I believe it shouldn't. He told me his old passcode and I put it in, but the phone did not accept it. He went into iCloud and made sure he had removed the phone. It still does not work. What should we do?

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Okay ask your friend to double check with all the steps in the following article:

What to do before you sell or give away your iPhone, iPad, or iPod touch - Apple Support

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Nov 13, 2017 12:17 PM in response to Gus In response to Gus

Hi! No, it is not Activation Lock. It is just the normal passcode entry screen. I am trying to attach a video of it to this comment, but am not sure if it will allow me to post it. If not, it's like this: I turn on the phone. It shows the white factory reset screen that says "Hello. Slide to set up." I do so. It shows the normal passcode entry screen with a dial pad, saying "iPhone requires your passcode after restarting." I enter my friend's passcode. It rejects it. ??? I don't see how it can require a passcode if it has been reset, nor what passcode it could be if not his. He says he's 100% sure it's the right code and he removed it from his iCloud.

Nov 13, 2017 12:17 PM

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Jan 7, 2018 10:16 PM in response to Gus In response to Gus

I have exactly the same problem, except its on an iPhoneX I purchased from Apple with ATT as the carrier (therefore have SIM Card in it). I used the SIM card on another iPhone X phone the twas already activated. and is now trying to activate the iphoneX for another SIM Card. Since the phone was never activated, it wounds show up on my iCloud account, nor can I erase anything on it?

Jan 7, 2018 10:16 PM

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Question: Why is phone asking for passcode after factory reset?