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Question: High Sierra has made my MacBook Pro abysmally slow

I have a mid-2012 MacBook Pro Retina and after updating to High Sierra (10.13.2 beta) my laptop is borderline useless. I can't run Spotify and any internet browser without it slowing to a crawl, YouTube videos won't even play properly, and navigating Final Cut Pro X lags two seconds behind every input I do. Sierra ran like an absolute dream but High Sierra is the polar opposite. I don't have a Time Machine backup for Sierra so I can't install that. I'm tempted to just do a clean wipe of High Sierra at this point. I've also opted out of beta profiles because I'm not dealing with this again.


Does anyone have any insight on rectifying these problems or will I just have to wait for Apple to release an update so my laptop isn't a glorified paperweight?

MacBook Pro (Retina, Mid 2012)

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Nov 14, 2017 8:17 AM in response to mtempest In response to mtempest

I know exactly what you are talking about. I am having the same exact issue, with the same exat Mac model as yours.


The only new feature I noticed was lag everywhere.


I am a IT Administrator so I know it's not malware.

For those still not convinced, I did a clean install and same exact thing.


  • Right-clicking things in the whole OS take seconds to bring up the menus.
  • Scrolling in Safari suddenly becomes extremely laggy: you start the two-finger scroll swipe and the page doesn't move. SOOOOO FRUSTRATING when you are used to the fluidity that you come to expect with Mac trackpads.
  • Minimizing, maximizing become laggy as ****.
  • It takes SO much longer to start up applications
  • Let's not even mention booting up ;(

I am going back to Sierra right after I finish this post.


TBH I think certain bugs and things like Metal 2 are partly to blame for this, and hopefully these will be ironed out. Not sure about the rest, though. And of course the more features are added, the more resources it will need, and our devices aren't exactly getting any younger. But none of these features are worth the huge performance penalty.

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Nov 13, 2017 2:21 PM in response to mtempest In response to mtempest

You know it's not a "glorified paperweight" since you know a clean install will work. But before you do that, you may want to run EtreCheck. It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information.

Nov 13, 2017 2:21 PM

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Nov 13, 2017 2:29 PM in response to macjack In response to macjack

Sorry, I'm just a little aggravated right now as it was working great, but after I "updated" to High Sierra, it's made the entire experience horrible. I ran that program also. Here is the log file:


EtreCheck version: 3.4.6 (460)

Report generated 2017-11-13 15:25:43

Download EtreCheck from https://etrecheck.com

Runtime: 2:20

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.


Problem: Computer is too slow

Description:

Programs are incredibly slow while using them.


Hardware Information:

MacBook Pro (Retina, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro10,1

1 2.6 GHz Intel Core i7 (i7-3720QM) CPU: 4-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless:
en0: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 225

iCloud Quota: 5.00 GB available


Video Information:

Intel HD Graphics 4000 - VRAM: 1536 MB

NVIDIA GeForce GT 650M - VRAM: 1 GB

Color LCD 3840 x 2400


Disk Information:

APPLE SSD SM256E disk0: (251 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted>
[EFI]: 210 MB

(disk0s2) <not mounted>
[APFS Container]: 250.79 GB


USB Information:

USB20Bus

hub_device

hub_device

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

USB20Bus

hub_device

Apple Inc. FaceTime HD Camera (Built-in)

USB30Bus


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

NO NAME (disk1s1 - MS-DOS FAT32) /Volumes/NO NAME : 15.48 GB (11.52 GB free)

Physical disk: Built In SDXC Reader 15.48 GB (11.52 GB free)

Macintosh HD (disk2s1 - APFS) /
[Startup]: 250.79 GB (128.51 GB free)

Encrypted: Yes (Unlocked)

Physical disk: disk0s2 250.79 GB (128.51 GB free)

(disk2s2) <not mounted>
[Preboot]: 250.79 GB

Physical disk: disk0s2 250.79 GB

(disk2s3) <not mounted>
[Recovery]: 250.79 GB

Physical disk: disk0s2 250.79 GB

(disk2s4) /private/var/vm
[VM]: 250.79 GB

Physical disk: disk0s2 250.79 GB


System Software:

macOS High Sierra
10.13.2 (17C67b) - Time since boot: about 5 hours


Configuration files:

/etc/hosts - Count: 20


Gatekeeper:

Mac App Store and identified developers


Clean up:

~/Library/LaunchAgents/com.KnewSense.MacAppBlocker.plist

/Applications/MacAppBlocker.app/Contents/MacOS/MacAppBlocker

Executable not found!

One orphan file found. [Clean up]


Kernel Extensions:

/Library/Extensions

[loaded] com.Cycling74.driver.Soundflower (2.0b2 - SDK 10.10) [Lookup]


System Launch Agents:

[not loaded] 9 Apple tasks

[loaded] 174 Apple tasks

[running] 107 Apple tasks


System Launch Daemons:

[not loaded] 37 Apple tasks

[loaded] 180 Apple tasks

[running] 113 Apple tasks


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2016-07-22) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? 84363319 be93c7fb - installed 2017-03-08) [Lookup]


Launch Daemons:

[loaded] com.adobe.SwitchBoard.plist (? 68cad67 0 - installed 2016-03-24) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-28) [Lookup]

[failed] com.adobe.fpsaud.plist (? 2afb3af7 6cf41d3c - installed 2016-04-15) [Lookup]

[loaded] com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2017-11-02)

[loaded] com.ea.origin.ESHelper.plist (EA Swiss Sarl - installed 2017-06-22) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-11-02) [Lookup]

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-02-16) [Lookup]

[loaded] com.motionvfx.mInstaller.HelperTool.plist (Szymon Masiak - installed 2017-05-22) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2016-12-12) [Lookup]

[failed] com.prey.agent.plist (Shell Script 714c4ad6 - installed 2016-06-21) [Lookup]

[running] com.tunnelbear.mac.tbeard.plist (TunnelBear, Inc. - installed 2017-08-14) [Lookup]


User Launch Agents:

[failed] com.KnewSense.MacAppBlocker.plist (? 881073d3 0 - installed 2017-04-14) [Lookup] - /Applications/MacAppBlocker.app/Contents/MacOS/MacAppBlocker: Executable not found!

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2016-04-25) [Lookup]

[loaded] com.ea.origin.WebHelper.plist (EA Swiss Sarl - installed 2017-06-22) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-11-02) [Lookup]

[running] com.spotify.webhelper.plist (Spotify - installed 2017-11-13) [Lookup]

[running] com.tunnelbear.mac.tbeara.plist (TunnelBear, Inc. - installed 2017-08-14) [Lookup]

[loaded] com.valvesoftware.steamclean.plist (? 12d4610f 8fca9cd8 - installed 2017-10-18) [Lookup]


User Login Items:

com.adobe.SwitchBoard.monitor.plist MachInit - Hidden

(/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)

Mach Init items are deprecated


Internet Plug-ins:

AdobeExManDetect: AdobeExManDetect 1.1.0.0 (installed 2016-04-25) [Lookup]

FlashPlayer-10.6: 21.0.0.226 (installed 2016-04-21) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-11-07)

Flash Player: 21.0.0.226 (installed 2016-04-21) Outdated! Update

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (installed 2016-04-25) [Lookup]

Silverlight: 5.1.40728.0 (installed 2015-10-31) [Lookup]

JavaAppletPlugin: Java 8 Update 121 build 13 (installed 2017-03-08) Check version


3rd Party Preference Panes:

Flash Player (installed 2016-04-15) [Lookup]

Java (installed 2017-03-08) [Lookup]


Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 250.79 GB Disk used: 122.28 GB

Destinations:

Mac [Local]

Total size: 600.26 GB

Total number of backups: 1

Oldest backup: 2017-04-12, 11:08 AM

Last backup: 2017-04-12, 11:08 AM

Size of backup disk: Adequate

Backup size 600.26 GB > (Disk used 122.28 GB X 3)


Top Processes by CPU:

10%
WindowServer

4%
kernel_task

3%
launchd

2%
systemstats

2%
sysmond


Top Processes by Memory:

1.07 GB
kernel_task

461 MB WindowServer

424 MB Final Cut Pro

282 MB spindump

256 MB Google Chrome Helper


Top Processes by Network Use:

Input Output Process name

1 MB 67 KB mDNSResponder

366 KB 17 KB netbiosd

19 KB 23 KB apsd

14 KB 2 KB cloudd

0 B 256 B SystemUIServer


Top Processes by Energy Use:

10.84 WindowServer

0.26 Final Cut Pro

0.20 Google Chrome Helper

0.04 Google Chrome Helper


Virtual Memory Information:

1.95 GB
Available RAM

152 MB Free RAM

6.05 GB
Used RAM

1.80 GB
Cached files

32 MB Swap Used


Software installs (last 30 days):

Ricoh_PS_Printers_Vol2_EXP_LIO Driver: 2.3.0.0 (installed 2017-11-13)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-11-12 11:24:51 cloudd Crash [Open]

Cause: *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'We don't have a database queue yet'

terminating with uncaught exception of type NSException

abort() called

2017-11-12 11:24:47 secd Crash [Open]



Nov 13, 2017 2:29 PM

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Nov 13, 2017 2:37 PM in response to mtempest In response to mtempest

As Bob says, uninstall CleanMyMac. No anti-virus or so-called "cleaning" apps are necessary or recommended for Mac OS. They interfere with Mac's own built-in security. At best they will use unnecessary resources and at worst bork you system.


The other problem is that you're running a beta and we can't really comment on problems here. But when you are beta testing, that's what you signed up for. if you want no issues then go back to the GM release.

Nov 13, 2017 2:37 PM

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Question marked as Helpful

Nov 14, 2017 8:17 AM in response to mtempest In response to mtempest

I know exactly what you are talking about. I am having the same exact issue, with the same exat Mac model as yours.


The only new feature I noticed was lag everywhere.


I am a IT Administrator so I know it's not malware.

For those still not convinced, I did a clean install and same exact thing.


  • Right-clicking things in the whole OS take seconds to bring up the menus.
  • Scrolling in Safari suddenly becomes extremely laggy: you start the two-finger scroll swipe and the page doesn't move. SOOOOO FRUSTRATING when you are used to the fluidity that you come to expect with Mac trackpads.
  • Minimizing, maximizing become laggy as ****.
  • It takes SO much longer to start up applications
  • Let's not even mention booting up ;(

I am going back to Sierra right after I finish this post.


TBH I think certain bugs and things like Metal 2 are partly to blame for this, and hopefully these will be ironed out. Not sure about the rest, though. And of course the more features are added, the more resources it will need, and our devices aren't exactly getting any younger. But none of these features are worth the huge performance penalty.

Nov 14, 2017 8:17 AM

Reply Helpful (2)

Nov 14, 2017 9:37 AM in response to mtempest In response to mtempest

I found a backup from April this year running Sierra and my computer works great compared to before. It's definitely something to do with the beta version of High Sierra. Regardless, I'll be sticking to Sierra for the foreseeable future.

Nov 14, 2017 9:37 AM

Reply Helpful (1)

Nov 14, 2017 9:52 AM in response to mtempest In response to mtempest

I didn't realize that High Sierra was a beta version...upgrading was the worst OS decision I have ever made. I will certainly pay better attention before upgrading any future OS. This will also include checking the Community to see what issues are associated with the new OS.


How do I perform a clean wipe? Once the wipe is performed, how would I go about downloading and installing Sierra latest version? I will not see my Time Machine for a few months as I am on an extended business trip. I do not have an option available to get a backup from my TM. But I would need some very complete instructions so that I will be able to use my Mac after performing the wipe and subsequent install of Sierra.


Related to this, I guess I need to assume that I will be spending a lot of time getting applications to install and run again...

Nov 14, 2017 9:52 AM

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Nov 14, 2017 10:53 AM in response to frustratedtexmex In response to frustratedtexmex

I'd create a clone of your present system on an external drive. You can use a cloning software like SuperDuper! or CarbonCopy Cloner.


Then boot from the clone and use its Disk Utility to wipe your internal by choosing the entire drive (uppermost, unindented icon) > Erase. Then download High Sierra on your external and use the installer to choose your internal for the installation.


After that, when it first boots up it will be in Setup Assistant. It will prompt you to migrate. You should migrate since no system files (like the ones you're having issues with) will be migrated. Then you should be all set up, just the way it was before, except hopefully a lot better.

Nov 14, 2017 10:53 AM

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Nov 15, 2017 8:38 AM in response to mtempest In response to mtempest

I can see you already downgraded to Sierra... But yes, I also did the same and everything is back to normal again. *breathes huge sigh of relief*


Another thing I noticed is that High Sierra was much more aggressive on battery life; when I had a lot of windows open it would still be using the Integrated graphics. I don't think this is a problem for the newer Mac models (2013 and up) because their integrated Intel Iris graphics are much more capable, whereas our Intel HD 4000 are pretty underpowered.


Forcing it to switch to dedicated graphics helped a bit, but it was still nowhere near Sierra in terms of UI performance.


Sierra FTW 🙂 (until I upgrade my Mac)


Cheers

Nov 15, 2017 8:38 AM

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Dec 24, 2017 11:41 AM in response to mtempest In response to mtempest

I was unable to edit my earlier post, but I'd like to provide an update:


I'm happy to say that Apple has fixed most of the speed issues with the latest 10.13.2 update 🙂

Boot up speed is improved, as well as most of the UI-related quirks.


What's really ironic here is that the UI gets a bit jumpy again when my discrete graphics kick in (GeForce GT 650m). That is extremely surprising as the Intel HD Graphics 4000 is much less capable! I'm guessing that Apple just needs to provide updated dGfx drivers in the next update and things should be back to normal 🙂 Here's hoping!


Cheers and Happy Holidays y'all!

Dec 24, 2017 11:41 AM

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User profile for user: mtempest

Question: High Sierra has made my MacBook Pro abysmally slow