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Question:

Question: I am not getting iMessage notifications from only one person

My phone is not on do not disturb. The person I am referring too is not on do not disturb and I swipe left on it and it says it shows alerts but I do not get a notification for that one person. I get one from everyone else. Just not that one person. iPhone 6s. iOS 11.1.1

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Answer:
Answer:
Hey Jacksongodbee,

Thanks for trying that. Let's try these steps below.

1. Delete the contact and the message thread
2. Restart device
3. Re-add the contact
4. Send message to contact and see if you get a notification when they respond.


Let us know if this happens

Cheers.

Posted on

Nov 14, 2017 3:58 PM in response to Jacksongodbee In response to Jacksongodbee

Hey Jacksongodbee,

It sounds like you're Messages is behaving as if it is on Do Not Disturb for one contact when it shouldn't be. Not being able to get timely alerts from your friends and family is not a way to get the most from your iPhone. But rest assured, I'll do all I can to help. Just to be sure, we cover all potential aspects of this, have you tried to restart your device since this issue began? Also, what happens if you force close the Messages app and re-open?

Check out these links for these steps and let us know if it helps.

Restart your iPhone, iPad, or iPod touch


Restart your iPhone 8 or earlier, iPad, or iPod touch

  1. Press and hold the Top (or Side) button until the slider appears.
  2. Drag the slider to turn your device completely off.*
  3. After the device turns off, press and hold the Top (or Side) button again until you see the Apple logo.

*With iOS 11 or later, you can turn off your device by going to Settings > General> Shut Down.

How to force an app to close on your iPhone, iPad, or iPod touch

Thanks for using Apple Support Communities.

Cheers

Nov 14, 2017 3:58 PM

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Nov 14, 2017 4:37 PM in response to Alexm87 In response to Alexm87

I’ve tried shutting down and restarting my phone. That didn’t work. I tried force closing the messages app. That didn’t work and the contact that I’m talking about is not on do not disturb. I get their messages just no notification. From only that one person

Nov 14, 2017 4:37 PM

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Question marked as Solved

Nov 14, 2017 6:28 PM in response to Jacksongodbee In response to Jacksongodbee

Hey Jacksongodbee,

Thanks for trying that. Let's try these steps below.

1. Delete the contact and the message thread
2. Restart device
3. Re-add the contact
4. Send message to contact and see if you get a notification when they respond.


Let us know if this happens

Cheers.

Nov 14, 2017 6:28 PM

Reply Helpful (1)
User profile for user: Jacksongodbee

Question: I am not getting iMessage notifications from only one person