My Apple Music is not recognizing that i already have an account and pay for a plan, why is it not working? When i click on songs in the search area of Apple Music, it prompts me to choose a plan first, this should not be happening as i just paid my Apple Music bill on November 4th. Why is it not working!?
iPhone 7 Plus, iOS 11.1
Welcome to the Apple Support Communities!
It sounds like you have an Apple Music subscription, but you aren't able to access the Apple catalog on your iPhone 7 Plus.
The first thing I would suggest is to confirm iCloud Music Library is enabled on your iPhone. Tap Settings > Music > and tap to turn the switch on (green).
The resource below provides some additional troubleshooting steps:
Access your music collection on all of your devices with Apple Music
If you're missing or can't play music
- Make sure that you're signed in with the Apple ID and password that you use with your Apple Music membership and to make purchases from the iTunes Store.
- Check to see if your Apple Music membership is active.
- Check to see if the purchases are hidden, then unhide them.
- Learn what it means if songs appear in gray text.
- Learn what to do if you see an exclamation mark next to content in iTunes.
- Learn what to do if you don’t see all of your songs, albums, playlists, or other imported content after you update iTunes on your computer.
Take care.
Welcome to the Apple Support Communities!
It sounds like you have an Apple Music subscription, but you aren't able to access the Apple catalog on your iPhone 7 Plus.
The first thing I would suggest is to confirm iCloud Music Library is enabled on your iPhone. Tap Settings > Music > and tap to turn the switch on (green).
The resource below provides some additional troubleshooting steps:
Access your music collection on all of your devices with Apple Music
If you're missing or can't play music
- Make sure that you're signed in with the Apple ID and password that you use with your Apple Music membership and to make purchases from the iTunes Store.
- Check to see if your Apple Music membership is active.
- Check to see if the purchases are hidden, then unhide them.
- Learn what it means if songs appear in gray text.
- Learn what to do if you see an exclamation mark next to content in iTunes.
- Learn what to do if you don’t see all of your songs, albums, playlists, or other imported content after you update iTunes on your computer.
Take care.
I have similar issue with iPhone 6S:
I have subscription to Apple Music, and I can see library on iTunes in windows. But I cannot see it in iPhone. I followed steps as suggested above, still no success.
Why is my Apple Music not working
