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Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
I have an old phone I am trying to give to a friend, I am still currently logged into that phone with my apple id, but my current apple id password does not work on that phone. I am trying to do a factory reset so they are able to use it with their information. How can I do this?
iPhone 6s
I believe you are describing the Activation Lock feature. If you cannot remember (an old) password used with that iPhone, then the only other way I know of is to show a proof-of-purchase for the iPhone (assuming you are the original owner) to Apple. With the valid credentials, they can erase the iPhone for you. I suggest that the quickest way (if you can) is to take the proof-of-purchase together with an ID to the nearest Apple Store:
What to do before you sell or give away your iPhone, iPad, or iPod touch - Apple Support
Read carefully the above support guide.
Regards
Giulio
Factory Reset
