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Question:

Question: Cannot lower or upper volume on video call

Hello i just bought an Iphone 7 32gb iOS 11.1.1


The problem is that i cant adjust volume on video call only ( Messenger & Whats app ), the sound remain the same level even if the volume indicator indicates that I am driving down or raising the sound the sound remain the same but in audio call the volume respond .

i already uninstall apps and re install, do soft reset even erasing all content on my iphone but the problem is still here

iPhone 7, iOS 11.1

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Answer:
Answer:

Please check: Settings>Sounds&Haptics>Change with buttons.... should be ON (green).

Regards

Giulio

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Nov 17, 2017 12:42 AM in response to Eshveen10 In response to Eshveen10

Hello

the change with buttons is green and the problem is still here, any suggestion ? Thank you

Nov 17, 2017 12:42 AM

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Nov 17, 2017 3:48 AM in response to Eshveen10 In response to Eshveen10

I have the same problem on my iPhone 8. Facebook Messenger and WhatsApp video calls are apparently at max volume and I can’t change them. On WhatsApp I tried changing the volume while I was ringing someone and that worked, but as soon as the video call was answered I have no control. Someone suggested enabling the change with buttons option but that only changes the volume of the ringer and alerts. This is a media volume problem. Plus on my other iOS devices I have always had this switched off anyway and it’s never been an issue.

Nov 17, 2017 3:48 AM

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Dec 2, 2017 11:44 AM in response to Eshveen10 In response to Eshveen10

My cousin has the same phone without any problem in it and i live in Mauritius island its difficult to be in contact with apple

Dec 2, 2017 11:44 AM

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Question: Cannot lower or upper volume on video call