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Question: iMessage freezing when sending pictures

If a picture is selected then iMessaged and it hasn’t sent yet, then try to send more pictures to the same contact or group, my phone freezes and have to close iMessage and wait for first message to send before can send the next. This has happened at least half a dozen times. Also, with the new update my phone will randomly get stuck with the screen half down like it would if you tap the home button, but at times it wasn’t tapped and mostly happens on the lock screen. Have an iPhone 7 and the most recent update. Wish it was possible to undo the update! And sad it didn’t work good on a phone only a year old.

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Dec 26, 2017 4:32 PM in response to Sad28 In response to Sad28

Same with my iPhone X. Got it on Christmas Eve. Have noticed that if I select a photo and try to iMessage it. When I go to add names of recipients it locks up.


Have forced closed. Rebooted phone etc. has current iOS etc etc.


Work around I tried this morning was to open the iMessage and drop the photos in from the message v selecting the photo in the photo stream and messaging from there


I also think it is software v hardware. Especially considering effecting multiple devices. Common thread is iOS.


Needs to be reported to Apple through the feedback so that they can look into it. I have provided feedback via their app. Even got an email back to say thanks that the information provided helped.


Good luck. Hope an iOS update resolves this.

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Dec 25, 2017 5:11 AM in response to atsamia123 In response to atsamia123

I’m having the same issue with my 7. It’s freezing when I try to send a message. My 6 didn’t have this problem. I’m having to power off my iPhone to reset and eliminate the issue. The phones are too expensive to have such an annoying issue. It needs to be resolved without the inconvenience of returning the phone. I didn’t have the problem when I originally got the phone. It only happened after one of the many required updates.

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Dec 26, 2017 6:26 PM in response to Krosen1310 In response to Krosen1310

I am having this same issue on an iPhone 6s, freezes/hesitates often in Messages when trying to attach photos and sometimes when trying to share web links from Safari. I have to click multiple times, sometimes it will respond, other times I have to force close Messages, and then try again. I too have better success if I send/insert photos from within Messages versus within the Photos albums. This behavior began with iOS 11, and I'm on 11.2.1 and it still is not fixed. Rebooting/restarting the phone doesn't resolve the problem.

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Jan 18, 2018 8:44 PM in response to Allen A In response to Allen A

This answer is completely worthless and assumes people are posting this issue who don’t know to do all that. It’s a MAJOR BUG that is true on ANY iOS11 device - my iPad mini, iPad Pro, iPhone 7 and iPhone X ALL have this issue so it can’t be WiFi or something a mere hard close, reboot or reset can fix. It is a MAJOR flaw as you can’t send a picture and then send another without closing iMessage and waiting 30 seconds. This issue has been here since iOS 11 came out. I wonder if Apple iPhone engineers even USE an iPhone or they would easily discover this and other bugs just using the phone like normal. This worked fine in previous iOS versions so iOS 11 BROKE texting pictures, some people do a lot.


Please don’t give lame answers that blame the user - please fix the issue.


Much thanks.

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Dec 14, 2017 9:09 PM in response to Allen A In response to Allen A

I am having the same issues on my iPhone 7. I have done several reboots and resets but have had this issue since I got the phone. Apple has offered to replace the phone however I don’t want to go through the hassle of that if it doesn’t solve the issue. In addition when my phone is connected to WiFi networks (all) the speed is horrible. Pictures come in via iMessage and need to be Downlaoded, surfing the web takes forever. Other devices don’t have issues on the same networks and my iPhone 6s did not have these issues. I’ve even relaxed the modem/router at home and it did not help. Super disappointed in the 7 wish I had just kept my 6S

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Nov 15, 2017 7:06 PM in response to Krosen1310 In response to Krosen1310

Hi, Krosen1210,
From your post, I understand that you are having trouble sending pictures via iMessage. Specifically, when you send one iMessage, you are unable to send another until the first one is finished sending. If you try to send additional pictures, your Messages app becomes unresponsive. Additionally, you’ve noticed another situation where the display will pop down halfway (Reachability) without prompt. I’m happy to help!
The first recommendation I have, if you have not already, is to force close the Messages app: How to force an app to quit - Apple Support. Then, restart your iPhone: Restart your iPhone, iPad, or iPod touch - Apple Support. This restart will address both iMessage and Reachability
If you have completed these two steps, in this order, and the issue with iMessage continues, the next step would be to check your connected network. If it’s private Wi-Fi, like at your house, reset the router if you’re able. This typically can be done by unplugging the router from power for a few seconds, but some routers also have a reset button. Check with your user manual or the manufacturer for the specific instructions.
If you’re on public Wi-Fi (or are otherwise unable to reset the connected Wi-Fi network), or you are using cellular data, try switching networks. You can go from Wi-Fi to cellular data or vice versa, and also try another Wi-Fi network.

In regard to Reachability, you can turn the feature off if restarting the iPhone has not helped, and you decide you do not wish to use the feature under Settings > General > Accessibility > Reachability. Switch the toggle from the on (green) position to the off (grey) position by tapping it.
Should you need additional help after trying these steps, do not hesitate to respond back. If you do, please confirm the iOS version number running on your iPhone 7. You can get that under Settings > General > About > Version.
Cheers!

Nov 15, 2017 7:06 PM

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Dec 14, 2017 9:09 PM in response to Allen A In response to Allen A

I am having the same issues on my iPhone 7. I have done several reboots and resets but have had this issue since I got the phone. Apple has offered to replace the phone however I don’t want to go through the hassle of that if it doesn’t solve the issue. In addition when my phone is connected to WiFi networks (all) the speed is horrible. Pictures come in via iMessage and need to be Downlaoded, surfing the web takes forever. Other devices don’t have issues on the same networks and my iPhone 6s did not have these issues. I’ve even relaxed the modem/router at home and it did not help. Super disappointed in the 7 wish I had just kept my 6S

Dec 14, 2017 9:09 PM

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Question marked as Helpful

Dec 25, 2017 5:11 AM in response to atsamia123 In response to atsamia123

I’m having the same issue with my 7. It’s freezing when I try to send a message. My 6 didn’t have this problem. I’m having to power off my iPhone to reset and eliminate the issue. The phones are too expensive to have such an annoying issue. It needs to be resolved without the inconvenience of returning the phone. I didn’t have the problem when I originally got the phone. It only happened after one of the many required updates.

Dec 25, 2017 5:11 AM

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Question marked as Helpful

Dec 26, 2017 4:32 PM in response to Sad28 In response to Sad28

Same with my iPhone X. Got it on Christmas Eve. Have noticed that if I select a photo and try to iMessage it. When I go to add names of recipients it locks up.


Have forced closed. Rebooted phone etc. has current iOS etc etc.


Work around I tried this morning was to open the iMessage and drop the photos in from the message v selecting the photo in the photo stream and messaging from there


I also think it is software v hardware. Especially considering effecting multiple devices. Common thread is iOS.


Needs to be reported to Apple through the feedback so that they can look into it. I have provided feedback via their app. Even got an email back to say thanks that the information provided helped.


Good luck. Hope an iOS update resolves this.

Dec 26, 2017 4:32 PM

Reply Helpful (11)
Question marked as Helpful

Dec 26, 2017 6:26 PM in response to Krosen1310 In response to Krosen1310

I am having this same issue on an iPhone 6s, freezes/hesitates often in Messages when trying to attach photos and sometimes when trying to share web links from Safari. I have to click multiple times, sometimes it will respond, other times I have to force close Messages, and then try again. I too have better success if I send/insert photos from within Messages versus within the Photos albums. This behavior began with iOS 11, and I'm on 11.2.1 and it still is not fixed. Rebooting/restarting the phone doesn't resolve the problem.

Dec 26, 2017 6:26 PM

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Jan 2, 2018 4:38 PM in response to Sad28 In response to Sad28

I’m pretty sure it’s a software issue not hardware. I’ve got a 5S and iPad air. The iPad air started exhibiting this problem immediately after updating to iOS 11. I did not update my 5S and it does not have this problem.


The iPad air only does this occasionally, and a reboot and or forcing closed the messages app seems to clear it up for a while, but there is obviously some kind of bug in Messages, Photos, or some other app causing a memory conflict or something.


In retrospect I wish I had not updated to iOS 11, as my iPad Air got slower, and the added bells and whistles aren’t worth the slowdown and glitches. I know it’s kind of a pipe dream but I wish that Apple would allow someone to reinstall an earlier OS.

Jan 2, 2018 4:38 PM

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Jan 4, 2018 2:23 PM in response to Hart1118 In response to Hart1118

Same problem here with 2 brand new iPhones from Verizon, 8plus models bought Christmas 2018.

Screen locks up/freezes when trying to send text message photos. First one will usually send, second one will break the message app and you have to do all kinds of stupid things like restart the app or phone. That is not a “solution” by the way, it’s a cumbersome work-around.

Jan 4, 2018 2:23 PM

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Jan 6, 2018 6:27 AM in response to Krosen1310 In response to Krosen1310

Every update creates more problems and rarely if ever a solution and usable enhancement for me. I have same issue after update as everyone else. Also the feature where you press and hold th space bar (when writing a text or anything) hold it down and allows you to use the screen as a track pad to move the cursor worked amazing. Now you have to sometimes try it several times as it will just put a space instead of convert. Anyone with that issue as well?

Jan 6, 2018 6:27 AM

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Jan 10, 2018 7:09 PM in response to Allen A In response to Allen A

Thx for your help Allen. Unfortunately my family members and myself are all having this same problem. I was wondering if a cause or fix has been found yet as I have tried your suggestions a multiple devices with no improvement.

Thanks I’m advance.


iPhone 7+

And 2 iPhone 6.


Curt

Jan 10, 2018 7:09 PM

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Jan 18, 2018 8:44 PM in response to Allen A In response to Allen A

This answer is completely worthless and assumes people are posting this issue who don’t know to do all that. It’s a MAJOR BUG that is true on ANY iOS11 device - my iPad mini, iPad Pro, iPhone 7 and iPhone X ALL have this issue so it can’t be WiFi or something a mere hard close, reboot or reset can fix. It is a MAJOR flaw as you can’t send a picture and then send another without closing iMessage and waiting 30 seconds. This issue has been here since iOS 11 came out. I wonder if Apple iPhone engineers even USE an iPhone or they would easily discover this and other bugs just using the phone like normal. This worked fine in previous iOS versions so iOS 11 BROKE texting pictures, some people do a lot.


Please don’t give lame answers that blame the user - please fix the issue.


Much thanks.

Jan 18, 2018 8:44 PM

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Question: iMessage freezing when sending pictures