iMessage freezing when sending pictures

I am having the same issue with the iPhone X I just received two days ago. I try to send a photo via text—no matter how I attempt to send it, it gets stuck. I have to reboot the phone and usually that works for one photo, then it just does it again and again.

That was the first in a series of issues I had with the iPhone 7 Plus. It had so many problems I just gave up on it. That was my main complaint as I’m an artist use this feature quite often and need it working.

So far this has been inherited it looks as if, unfortunately. I absolutely love everything else about this phone. I don’t know how to use anything but Apple devices so I’m kind of stuck as I learned all this at an older age and when I have tried other devices it felt like regression.

Same problems- iPhone6 hangs when entering contact name in email or message. Found article to open Contacts, Groups, deselect all groups, close. That has helped but phone still hangs when opening some apps, all the time when sending photo via email or iMessage. SMS message works fine. It’s not my WiFi cellular or other recipient because I can use other WiFi cellular apps no problem and I am one of the recipients so I know I have iMessage set up

This is after upgrade to 11.2.5.

I bought a new iPhone 8 Plus and still have the same problem not being able to send a picture with the texting app or email. The app freezes up. Had a case with Apple for some time there two or three updates but didn’t fix it or there not addressing my issue.

I am having the same issue - it started 2 software upgrades ago with my iPhone 6s, where when I’m sending multiple pictures, if the previous picture hasn’t finished sending and I try to send another through the photos app, it freezes when I select the recipient. It takes a couple minutes to unfreeze, and I can’t access the photos app until it does. I thought it was just my phone malfunctioning, however I’ve now got an iPhone 8 Plus brand new, and it’s doing the exact same thing. It must be a software issue with the recent upgrades to iOS, and Apple need to fix it! Very annoying.

I still have not fully recovered from this problem. I believe it’s related to the upgrade 11.2.5. My son is having the same problem with an iPhone 6. His wife is not having the problems with an iPhone 6 and has not upgraded to 11.2.5. My friends who have 11.2.5 have no problems but they are on iPhone 7.

I’ve been reading Internet articles for three weeks trying to troubleshoot the problem I’m experiencing. I’ve had to deselect groups in contacts, turn off my Wi-Fi m, reset my network settings, delete my email applications I’ve been to the Verizon store I’ve been to the Apple Store. I’m almost fully recovered but I still get Errors that my iMessage failed to send even though the recipient says that they’ve sent. Meanwhile my battery only holds a charge for 20 minutes now.

I’ve sat in the phone waiting for Apple support 40 + minutes until my phone dies, hang up without anyone answering.

Thank you Apple. I appreciate the ( lack of ) support, appreciate the in-quality products

I’ve been dealing with the same problem since the iOS 11 update. Specially when I takes screenshots and try to send it through iMessage. iPhone 7+

I thought I was the only one experiencing this problem since my iPad 2017 and my sons iPhone 6 doesn’t have this problem... I’m not upgrading I’d thats what Apple is trying to push, actually I’m looking at the Note 8 even if it catches on fire, at least I would able the share pics before it burns.

Hello,

Totally new to here. I too have this freezing issue with my iPhone 7 Plus. Have tried support and even drove 2.5 hours one way to get no new phone! Has anyone tried setting up their phone as a new iPhone? This is what Apple keeps wanting me to try. I don't like to do that. If I can't get this resolved I am for the first time considering leaving iPhone and going Android!

Hello, May I ask which model iphone you have? Do you restart your iPhone even when you don't use iMessage? Do you have to do a "force closure" of the iMessage app in order to regain control of the iPhone? Not using the Subject Line Field cleared my issues. It is a tough one to figure out.

Ok, so what exacty does your iPhone / iMessage app do when you try and send a text with a picture and or Message Sticker? Mine would lock up and the only way to regain control was a force quit of the app. Funny think though my recipient would receive the message and picture fine. Go figure.

I have this with iPhone 7 Plus and it is up to date and I have also done a back up and restore. Apple thinks I should do a restore and set up as new but I doubt this is going to solve it and I don't really want to lose everything.

Hello All, With all the messages this issue is generating I thought I would do a new test using the latest 11.2.6 IOS update. Because a picture can be worth a thousand words I’ve included a screen print to show my experience with this freezing issue, but it does not tell the whole story. After talking with my test receipient I’ve learned this is a sending not a receiving issue. The receipient always gets the iMessage Photo and or Sticker as it should be. On my test I sent a iMessage with a “Subject Line Field” and a Cookie Monster Sticker. As expected the Screen Froze, but the message did send. Before I could do a Force Closure (Double Click Home Button & slide screen up) I received respose from my receiver person. My screen unfroze, but the original message was still on the screen. No matter what screen I navigate to in Messages that original Cookie Monster Sticker is there. The only way to clear that image is with a Force Closure of Messages and then restarting the app. Only then is everything normal, including the display of the “Subject Line Field” as the screen print shows. For My situation using a iPhone 6s Plus, the ONLY fix is to NOT have the “Subject Line Field” turned on. Without it on everything works fine.

I’ve been having the same issues with my iPhone 5s on iOS 11.2.6. I stopped receiving group text messages and the few that do come through do so all at once in the middle of the night (12-5am). The group messages are work ones and important, but even though I’ve never had a problem before, now I do. I can still receive individual messages from both iPhone and Android.

The other thing is that I can’t send pictures via text anymore, either as an attachment from the message window, or as a share from the photos and camera apps. I’m not sure if I can receive pictures, but I doubt it.

I’ve checked all my settings for messages, photos and camera to make sure nothing has changed there: it hasn’t. I have the same issue on my private home network as I do on my 4G and public work network. I have deleted message threads and restarted them, I’ve reset my network settings, hard restarted my message/photos/camera apps and my phone, but no dice. I have a call scheduled with Apple Support after work today, but I’m not holding out much hope for them to suggest anything new, short of resetting my phone to factory settings, which I really don’t want to do as I’ve read about several people online getting no result when they’ve done it...

Apple Support put me on hold almost as soon as I called because everything they would have suggested I had already tried lol. They suggested following up with my carrier and/or resetting my phone to factory settings which I’m trying to avoid because, from what I’ve read online, it most likely won’t work anyway. I’m yet to call my carrier but while I’m not expecting that to help either, it’s a better option to try first. It seems crazy there is such a wide variety of people having the same issue and no obvious fix ...

This is a bug that Apple is just starting to acknowledge but other sites have info and workaround for.

Google message freeze 11.2.5 and you will find articles like this:

https://www.reddit.com/r/applehelp/comments/7y6mu9/iphone_7_plus_ios_1125_messag es_app_keeps/

A character can’t be translated is hanging message app. Have someone trusted send you a text and immediately acknowledge their text so message app stops working on the character resolution.

Also when sending large messages with video, if size is too big it will try to send as email and then may clog your mail Outbox. Deleted your outbox message so mail works again. Related: iCloud storage and gmail storage may be full. Buy more space so you have room to deal with file clean up and get back under allotted space, then notify both to stop paying for the extra storage.

Then read about 11.2.6 which is supposed to fix the bug and decide if you want to upgrade. I did then read some reasons you may not want to. But my phone has been hosed for 6+ weeks from 11.2.5 upgrade and the bug.

Apple support and articles will not provide much help. I’ve reached this point of resolution from 6 weeks of getting up at 3am to read test configure etc. Apple just wants you to factory reset and buy new phone. Sounds good... looking at Samsung, Google, and Androids for new phones!!

It’s amazing to me that this is a problem that they know about and don’t know when the fix is coming out.

It wasn’t that long ago that their software was top notch. It’s not even close anymore.

My wife’s iPhone is still displaying iMessages out of order.