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Question: Scratches my newly purchased iphone 7plus 128gb jetblack for no reason

Good p.m im messaging from cebu., wanted to know if its possible to make exchange of my iphone to other color or variant except of matte black and jetblack.. i just purchased this phone last october 31,2017,and its 13 days old today.,i cant keep on using the phone because no matter how carefull i am..the scratches wont stop..i dont know how to stop this problem for i think its inborn to the jetblack.. im not aware of this being like this. Really do hoping to get a positive respone from you apple.. pls made quality products that will woth our 50000 pesoses..ive been saving the money i paid to just bought iphone this is my first time using the phone.,im not not looking for the scratchless phone because thats impossible but knowing the range of days and time of having the fon with me since i bought it from store.,its so disappointed that i paid 50000 just to have the scratch home smartphone in just 13 days...the phone was on tempered glass and case before out of the box and before my hands touched it for the first time...it hurts me more to think of,that my 50 000 savings for 10years was gone..i feel terrible and deppressed for my husband dint want me to buy the iphone because of the issue that its not user friendly but i insist because i really want to have iphone in my whole life..and now i cant complain to him due to the issue that he will just scold me and blame me because i didnt listen to him..can u just please help me...im so depressed on how to solve this cause only u can solve this problem... REALLY HOPING FOR THE POSITIVE RESPONSE.. thanks and GODBLESS YOUR COMPANY...

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Nov 15, 2017 7:49 AM in response to Langga1324 In response to Langga1324

Hello, you will want to reach out to an official Apple Support channel. You can either call, email, or visit an Apple Store to get further assistance with this issue. This is just an Apple Support Community that is contributed to by random people on the internet and we won't be able to do anything for you.


That being said, Apple has plainly stated for the past year since the iPhone 7's release that the Jet Black model iPhone will be subject to noticeable micro-abrasions and this is perfectly normal for this phone.

Nov 15, 2017 7:49 AM

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Nov 15, 2017 8:06 AM in response to Langga1324 In response to Langga1324

First off, this is a user to user support community and Apple does not participate here. So you will not get an answer from Apple. Cosmetic problems on the iPhone are not a warranty issue, and Apple will not replace a device for a cosmetic problem, which is what scratches are considered. Purchase a quality case for the phone and put the phone in it. That will not only protect the device, but hide the scratches that are concerning you at this time. As one of the other posters said, Apple indicated that the shiny black surface of the jet black phone will show scratches.

Nov 15, 2017 8:06 AM

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Nov 15, 2017 8:16 AM in response to ChrisJ4203 In response to ChrisJ4203

So i will have to get used to it? Nice answer!!better have smasung instead of this..i dont know that its been known to be scratch magnet..how do apple made such mistakes..they made a scratch magnet iphone...by the way thanks for the negative response...learn from my mistakes..better stick to samsung if only i know and now i know..

Nov 15, 2017 8:16 AM

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Nov 15, 2017 8:18 AM in response to Langga1324 In response to Langga1324

Apple sold scraps....u dont worth the money we paid for the low quality product.. and now i know that samsung will be in no.1...

Nov 15, 2017 8:18 AM

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Nov 15, 2017 8:20 AM in response to Langga1324 In response to Langga1324

It was not a negative response. In the information about the device, shiny surfaces will show micro scratches. It will do that on a Samsung as well, although much of their products are plastic.


The return policy for the Apple iPhone is 14 days, unless you purchased from another retailer, and you would have to check on their return policy. If you feel that Samsung devices better suit your needs, then by all means purchase one.

Nov 15, 2017 8:20 AM

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Nov 15, 2017 8:23 AM in response to Langga1324 In response to Langga1324

Langga1324 wrote:


Apple sold scraps....u dont worth the money we paid for the low quality product.. and now i know that samsung will be in no.1...

Obviously, you have trouble reading. Apple is not here on the forum, you are not addressing Apple here. So all your childish comments about Apple are not even going to be seen by Apple. However, if you are really concerned in speaking to them, then use their feedback link here, http://www.apple.com/feedback/iphone.html

Nov 15, 2017 8:23 AM

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Question: Scratches my newly purchased iphone 7plus 128gb jetblack for no reason