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Question: reinstalling osx

Ive started the process of restoring my mac, when I go to reinstall OSX it says its unavaible at this time

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Have you downloaded El Capitan before using your Apple ID? If you can't access the OS, Do you have a backup you can restore from? Try booting into Internet Recovery (command - option/alt - R on a restart). It is a slow process. This will install the OS that the computer shipped with. You can then try to upgrade from there.

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Nov 15, 2017 8:48 AM in response to leahcasciano In response to leahcasciano

Have you downloaded El Capitan before using your Apple ID? If you can't access the OS, Do you have a backup you can restore from? Try booting into Internet Recovery (command - option/alt - R on a restart). It is a slow process. This will install the OS that the computer shipped with. You can then try to upgrade from there.

Nov 15, 2017 8:48 AM

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Question: reinstalling osx