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Question: I've bought two Magic Mouse 2s in the past year trying to replace my battery-operated one (which works only if you stick paper or cardboard inside the battery compartment, just so

I've bought two Magic Mouse @s in the past year and neither works. They move the cursor but will not click on anything.


I ran out of time to call in about the first one and have called in about the second one TWICE, and BOTH TIMES the techs hung up in the middle of the call. TWICE.


All I want to do is get rid of my battery mouse, which itself only works if there's some paper folded up and stuck in to brace the batteries.


I've tried all the settings, etc., already. In Sierra and High Sierra both.


Any ideas? Thank you.

Mac mini, iOS 11.1, iPod Touch iPod Shuffle iPod Nano

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Nov 15, 2017 11:25 AM in response to margaretfromeastsound In response to margaretfromeastsound

Oh dear. That does sound bad; but of course, we can't answer for the techs. First, let's look at the old mice. You should not need to pack the things with tin foil or what have you. This usuallly happens if someone is buying the batteries on the cheap and getting sub standard copies. Alternately, it could occur when someone is using lower grade batteries. Use Duraceel or Energiser.

The key reason is size. The sort of batteries I describe above are often that touch too small and therefore need the packing; genuine Duracell or Energiser should not need packing.


Your Magic Mouse 2's will only work properly with MacOS 10.11. (El Capitan) and upwards. Your profile says you are using iOS11.1 when that is not possible on a Mac Mini. I suspect you may be on Yosemite or lower, and hence the trouble with the mice. Please try to find a moment to clarify and change your profile.

Nov 15, 2017 11:25 AM

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Nov 15, 2017 12:59 PM in response to seventy one In response to seventy one

I used Kirkland batteries, which are neither cheap nor wrong-sized.


I have had the same problem on Sierra and High Sierra. I spent 55 minutes with Apple Tech who managed only to have my computer freeze permanently in the apple+bar indicator stage. I didn't have problems with the computer itself before the call.

Nov 15, 2017 12:59 PM

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Nov 15, 2017 10:14 PM in response to margaretfromeastsound In response to margaretfromeastsound

Good morning Margaret,


I have never tried Kirkland batteries, which have very limited availability in the UK and are less that 30% of the cost of Duracell. As D works for me, that has been fine so far. But the size question is quite a different matter. The difference only has to be 1 or 2 mm for the contact to be lost or become irregular and your need to pack with paper indicates that. Next time you think of it, take away the paper and shake the mouse to see if you can hear movement. I do hope they have managed to free your machine from the freezing. I did do a user tip some time ago which relates to batteries. I've included it here ...


https://discussions.apple.com/docs/DOC-9451

If you do check out Duracell, use the rechargeable version.

Nov 15, 2017 10:14 PM

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User profile for user: margaretfromeastsound

Question: I've bought two Magic Mouse 2s in the past year trying to replace my battery-operated one (which works only if you stick paper or cardboard inside the battery compartment, just so