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Question: Teachers cannot view screens in Apple Classroom 2.1 if iPad is at iOS 11.1 or higher

We've discovered a problem when a teacher is viewing iPad screens in Apple Classroom version 2.1. If the student's iPad is at iOS 11.1 or higher (11.1.1), their iPad screen is shown as solid black, and cannot be viewed by the teacher in the Classroom app.


The teacher can still control the iPad (v. 11.1+). They can see app use by name, navigate or lock into an app - but cannot view the screen for the iPad. All other iPads in the room appear normally with screen views if their iOS is less than iOS 11.1.


The teacher's iPad is at version 11.1.1 and their Classroom app is version 2.1, and is consistent for other teacher iPads.

iPad Pro Wi-Fi, iOS 11.1, Apple Classroom

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Looks like this problem affects iPad Pros only, not iPads. Apple is aware of it and has found a fix that should be included in the next iOS update, 11.1.3.

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Nov 23, 2017 2:21 AM in response to LTripoli In response to LTripoli

Hi there, we are having exactly the same issues. Any iPad which has been updated to iOS 11.1 or above now only shows a black screen when a teacher attempts to view the screen in Classroom. We can still perform all other operations, including seeing the Apps students are using by icon only, but the screen viewer is consistently black.


This is the case for staff iPads on iOS 11.1.1 and iOS 11.1.2 - here's hoping that iOS 11.2 solves this as staff are losing faith in the tool, which has been absolutely superb until now...

Nov 23, 2017 2:21 AM

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Nov 27, 2017 6:26 AM in response to AdrianHirst In response to AdrianHirst

Hello Adrian, we are having the same issues here, we also have noticed that when students are working with a PDF file thru iTunesU, even when they press save, they lose all the work they did, they now have to export file to a cloud and answer it using Files app. Have you had this problem also?

Nov 27, 2017 6:26 AM

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Nov 29, 2017 1:11 PM in response to LTripoli In response to LTripoli

Looks like this problem affects iPad Pros only, not iPads. Apple is aware of it and has found a fix that should be included in the next iOS update, 11.1.3.

Nov 29, 2017 1:11 PM

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Dec 7, 2017 7:44 AM in response to LTripoli In response to LTripoli

It looks iOS has skipped 11.1.3 and gone to 11.2. I had this problem in my classroom. I could see Students with 11.0.x, but not with 11.1.2. I had one student install 11.2 and I could then see their screen.

Dec 7, 2017 7:44 AM

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Question: Teachers cannot view screens in Apple Classroom 2.1 if iPad is at iOS 11.1 or higher