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It was well publicized that there were different ways to get the new iPhone X on November 3.
One of them was to take your chance with a preorder...that you would get one before they sold out online. You took this chance and missed out on November 3rd delivery, others didn't miss out.
Another was to take your chance and walk in to an Apple store or cellular company on November 3rd. Your brother took this chance and got one, while others that took this chance did not get one.
If you're getting an iPhone X, and you ordered using the Pre-Order system, then it worked. It just didn't get you the phone the exact date you wanted it. Orders are fulfilled in the order in which they were received. Your brother took a chance, which you could have also taken and he was lucky. I have friends who have gone to the largest local Apple Store almost every day before the store opens and walk out empty handed every day. If you're looking for sympathy, you've likely come to the wrong place. No one's taken advantage of you and you are in fact getting a phone soon.
Question: Why have a preorder option that doesn’t work?