I have the iPhone 8 plus and haven't been able to log into iTunes

Question

Kyletra20 Author

Level 1

4 points

I have the iPhone 8 plus and haven't been able to log into iTunes

I'd like to know how I can log on to the iTunes app

iPhone 8 plus

IOS 11.1.1

I've deleted and redownloaded the app 5 times

It says the password is invalid but when I follow the instructions to resolve it just goes in a never ending circle of entering the same info only to be told I can't log on

. And frequently also get this message

Posted on Nov 16, 2017 1:30 AM

Reply

Answer 1

i_rina

Community Specialist

Nov 16, 2017 2:35 PM in response to Kyletra20

Hi there, Kyletra20,

Congratulations on your new iPhone 8 Plus! From your post, I see that you are having trouble logging into the iTunes Store. When you try, you receive an error that your password is incorrect, despite having reset it. I'm happy to help!

You can sign into the iTunes Store (and the App Store) from the Settings menu on your iPhone. The following article will walk you through how to do that, step-by-step: Sign in to the iTunes Store on your iPhone, iPad, iPod touch, Mac, PC, or Apple TV - Apple Support .

Once you are signed in, locate and open the iTunes Store app on your iPhone to locate, preview, and download content. The icon for the iTunes store app looks like this:

. If you cannot locate the app by sight, try searching for it: Use Search on your iPhone, iPad, or iPod touch - Apple Support ). Once the iTunes Store app is open, you can use the following information from the iPhone User Guide to help you shop: Purchase, rent, or redeem - iPhone User Guide .

If this does not resolve your issue, don't hesitate to respond back.

Cheers!

Reply