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Question: i bought 50GB of extra iCloud storage as my phone said it was nearly full. But the extra storage isnt showing after turning on and off??

My photos and videos have stopped appearing correctly (going fuzzy). I’m travelling for 6 months so don’t have a phone number the Apple team can call to reset the iCloud storage. Need help!

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Nov 16, 2017 12:16 PM in response to AnnieKearns In response to AnnieKearns

Try using chat.


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.


Apple Support using Twitter

Nov 16, 2017 12:16 PM

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Nov 16, 2017 12:57 PM in response to AnnieKearns In response to AnnieKearns

iCloud storage would not appear on your iPhone , except in Settings->Account(top of serttings)->iCloud.


Buying iClpus storage has no effect on you iPhones physical onboard storage.


With that said, blurry pictures may be due to a bad internet connection, so they don´t get downloaded to the iPhone correctly. No amount of iCloud storage would fix this.

Nov 16, 2017 12:57 PM

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Question: i bought 50GB of extra iCloud storage as my phone said it was nearly full. But the extra storage isnt showing after turning on and off??