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Question: Fitbit Charge 2 won't pair with new iPhone 8

I bought my wife a new iPhone 8 and gave her my Fitbit Charge 2. I cannot get the phone to find and connect to the device. I've tried all the troubleshooting advice I could find online including on the fitbit site, no joy. I am able to pair the device with my iPhone 7 and a couple of other iPhones. The problem follows the iPhone 8. Anyone else having this issue?

iMac (27-inch, Late 2013), OS X Yosemite (10.10.5)

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If you go to fitbit supported devices

https://www.fitbit.com/devices


and check under supported devices you do not see Iphone 8/8 plus/X

I would put it on fitbit not updating their app to support those phones

this theory is helped by you trying it on other iphones and and a 7

(unless these other phones were the 8/X family)

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Nov 16, 2017 6:21 AM in response to JimmyCMPIT In response to JimmyCMPIT

I have even found that my charge 2 doesn’t get text message notifications since the latest update. I can see I get calls and my steps and activities are tracked but I’m not getting text message alerts. Very frustrating indeed!

Nov 16, 2017 6:21 AM

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Nov 16, 2017 7:53 AM in response to Sweetiegirln In response to Sweetiegirln

please post any questions in a new thread so you don't hijack the OP's comments about their specific issue.

There are a number of volunteers here who will try and help with the specifics of the issue you have to not complicate matters for the OP who wants their issues resolved as well.

Nov 16, 2017 7:53 AM

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Nov 16, 2017 8:10 AM in response to topgundr In response to topgundr

If you go to fitbit supported devices

https://www.fitbit.com/devices


and check under supported devices you do not see Iphone 8/8 plus/X

I would put it on fitbit not updating their app to support those phones

this theory is helped by you trying it on other iphones and and a 7

(unless these other phones were the 8/X family)

Nov 16, 2017 8:10 AM

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Nov 17, 2017 12:05 PM in response to Kelemor In response to Kelemor

I would not trust that list at all under any circumstances. My old phone was an Asus Zenfone 3 ZE552KL (and before that a Zenfone 2 ZE551ML), and both of those phones weren't on the list, but I got an Alta and a Blaze running perfectly fine.


The only theory here is that list is not to be believed for a second. I have a 6S Plus and it runs fine on that.

Nov 17, 2017 12:05 PM

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Question: Fitbit Charge 2 won't pair with new iPhone 8