iPhone overheats while on mobile data

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Level 1

9 points

iPhone overheats while on mobile data

I have a somewhat peculiar problem: a few months ago, my iPhone 6 started overheating for no reason, and my battery was draining faster than I could charge it. At the time, I thought it was just the battery itself, as the iPhone was 3 years old.

Recently, I purchased the iPhone X, and after setting it up I notice the same problem, battery draining completely after 4-6 hours and overheating. After a little check, I found out that it was only happening when I was using mobile data, while on WiFi everything seems to be fine. Anyone has an idea what could be causing it?

Posted on Nov 16, 2017 6:50 AM

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Answer 1

madra31

Level 6

9,940 points

Nov 16, 2017 6:58 AM in response to Gilad6709

Do you find this happens regardless of where you are using the phone?

Does your LTE work quickly and reliably?

It sounds like the devices are using a lot of power to hold a signal which could be related to signal strength in areas where you frequently use the phone.

To your knowledge do other users on your carrier in your area have similar problems?

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Answer 2

Gilad6709 Author

Level 1

9 points

Nov 16, 2017 7:13 AM in response to madra31

Actually, it happened with 2 different carriers (I live in Italy but I recently visited Switzerland, where I experienced the exact same problem while using a local carrier). It happens regardless of my location. In terms of reliability and performance, my LTE connection works fine.

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Answer 3

madra31

Level 6

9,940 points

Nov 16, 2017 7:21 AM in response to Gilad6709

Try contacting Apple Support and provide this information to assist in diagnosing the problem.

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