App Update Error - Item no longer available

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Level 1

25 points

App Update Error - Item no longer available

On my iPhone 7, with IOS 11.1.1, the App Store icon always has a red 1 on it to tell me that there is an update available. When I go into the updates screen I see one app under the "Available" category. However, when I click on the "Update" button for this app, it swirls around for a few minutes and then pops up a window that says "This item is no longer available". To remove the popup, the only choice is to click on "OK" - the only option available.

I have had this one app in my available for updates list for over a month now. I have updated all the other apps several times over this same time period. Why doesn't the app store recognize that there is no update available for this one app and remove it from the available for update list. There seems to be no way to manually remove it from the update list.

How do I get IOS and the app store to remove this fictional "available for update" entry from the list?

iPhone 7, iOS 11.1

Posted on Nov 16, 2017 7:48 AM

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Answer 1

Best reply

mwcorg Author

Level 1

25 points

Nov 16, 2017 8:02 AM in response to Kelemor

I have done a hard reset on my own once. Plus the phone hard reset when it upgraded from 11.0 to 11.1. That did not make any difference. I do not want to delete and re-add the app because I want to keep the data associated with it. And why should I have to. I would think that if the app store software was smart enough to know the update doesn't exist, it should be smart enough to remove it from the available for update list.

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Answer 2

Jan 3, 2018 4:12 PM in response to mwcorg

Same issue here. Update is no longer available (for over a month), App Store will not remove it from my update list. Much like you, I have zero interest in removing and reinstalling the app.

Would be great to have a “hide update” feature to allow us to resolve this item on our own. Obviously not a very apple-like solution, but simple and functional.

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Answer 3

anypats

Level 7

21,283 points

Jan 3, 2018 7:04 PM in response to mwcorg

If you are on iOS 11.1 then you most likely have an older version than 11.2.1 downloaded on your device. Go to Settings | General | iPhone Storage wait for the apps to populate and see if you have an iOS update listed. You should be able to delete it and then when you go to update your iPhone you should see 11.2.1 available.

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Answer 4

Kelemor

Level 1

73 points

Nov 16, 2017 7:53 AM in response to mwcorg

Have you

1. tried a hard reset (power+home button till apple logo appears)

2. delete the offending app and re download it? (after making sure all info or transfer data info is backed up first)

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