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User profile for user: IPadCurious
IPadCurious Author
User level: Level 1
5 points

All of my options in iTunes are greyed out

All of my options in iTunes are greyed out. I cannot change the preferences oto use my new Apple id, What do I need to do?

Laptop, Windows Vista

Posted on Nov 16, 2017 8:00 AM

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User profile for user: turingtest2
turingtest2
User level: Level 10
272,905 points

Posted on Nov 18, 2017 9:06 AM

See View and remove your associated devices in iTunes - Apple Support. Perhaps you've locked yourself into using one account for a limited period. Otherwise can you not use Account > Sign Out, then sign in with the account you want to use?


tt2

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User profile for user: IPadCurious
IPadCurious Author
User level: Level 1
5 points

Nov 18, 2017 8:45 AM in response to turingtest2

I tried this but it still seems to be the same. The real issue I am having is that it has retained a previous apple id for me and is not using the current one. Every time I am prompted it used the old apple id and not the new one. When I go to preferences, site the account presented is the old apple id with no option to change it at all? Thanks for your help nevertheless.

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All of my options in iTunes are greyed out

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