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Question: Activation lock is not recognizing my Apple ID

I bought this phone new and was doing a software update and it locked up no it will not recognize my Apple ID so I have activation lock I need help because I have no other phone to call with

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Nov 16, 2017 8:53 AM in response to hastyj In response to hastyj

If this is indeed a new phone and you are the original owner, then I suggest making a reservation at the Genius Bar in an Apple Store near you as the quickest way to get this resolved:


Genius Bar Reservation and Apple Support Options - Apple


You will need a proof-of-purchase and some form of ID.

Nov 16, 2017 8:53 AM

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Question: Activation lock is not recognizing my Apple ID