Apple ID problem

Question

Level 1

8 points

Apple ID problem

I have a problem whit my apple id ...

‘ your apple id is disable ‘

I have a problem whit payment , my card is block from Apple . Can you reblock it or fix it , i dont have another card and i cant update , download or pay for apps ?

Please help .

Posted on Nov 16, 2017 9:09 AM

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Answer 1

brenden dv

Community Specialist

Nov 17, 2017 6:49 AM in response to Vencislav89

Hey there, Vencislav89.

Thanks for using the Apple Support Communities.

I see that you are having an issue with your Apple ID being disabled, and an issue with your payment method. It's important to make sure that you can use your Apple ID and payment method without any issues, so I'll be happy to provide some support.

First, please see this article for help with your Apple ID being disabled:
If your Apple ID is locked or disabled

Then, if you still have an issue with your Apple ID and making a payment, please see this article:
If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store

Let me know if you have any questions.

Have an amazing day!

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Answer 2

Vencislav89 Author

Level 1

8 points

Nov 17, 2017 9:02 AM in response to brenden dv

I try to recovery my pass for 4-5 times from thrusted number ( my number ) . My pass are change , but i don’t receve a message for complete the recovery . I try whit making new Apple ID , but cant register my pay card ( she is block from apple)

Before 3-4 weeks i have problem whit payment whit Apple music membership, i wrote a mail to apple and they stop the payment and back my money and block my card .

Now i wrote again for this problem ( with my card ) but still not receve answer.

P.s. sorry my english is not very good .

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Answer 3

Vencislav89 Author

Level 1

8 points

Nov 18, 2017 12:11 AM in response to brenden dv

Is there some mail to connect whit apple for help ?

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