Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Why am i getting popups on my iPhone 7?

I keep getting popups in Safari pages that tell me I’ve been infected and to click on OK for help. I also get popups saying I’ve won a prize and to click OK. I always close the window or reboot. How can I stop getting these?

User uploaded file

User uploaded file

Posted on

Reply
Question marked as Apple Recommended
Answer:
Answer:

Stop pop-up ads in Safari - Apple Support

Go to Settings > Safari > Clear History and Website Data

Posted on

Question marked as Helpful

Nov 18, 2017 11:25 PM in response to Lorahbee In response to Lorahbee

I have the same issue - just started today (11/17/17) on iPhone 8. I have cleared all my data, and visited a site that does not push malware and still have the issue. It doesn't matter which site you visit, the popup always returns.


The only thing that seems to work for me is turning off Java (Settings -> Safari -> Advanced -> JavaScript).


That does not seem like a good long-term solution, but it worked for me. I no longer get the popup.

Question marked as Helpful

Nov 18, 2017 11:26 PM in response to Mojy-Q In response to Mojy-Q

I think Phil0124 & macJack are both right. I was wrong about my site that doesn't push adware/malware - I think it's linked to an ad server my site is using. Once the popup starts, it keeps coming no matter what site you visit - in or out of private mode.


If you:

(1) do what macjack says above by clearing your history/data after taking Safari out of memory, then

(2) turn off JavaScript like I said above, then

(3) open Safari and try to browse (not easy - may not work at all), then

(4) turn JavaScript back on, the popups do not return until you

(5-don't do this) re-visit that special page that pushes the popup,

......you shouldn't see it again.


What ***** for me is that the site that pushes the popup is something I read daily and is a very popular site. Hopefully, the site owner will notice and remove the ad.


I get this page on my phone when I hit "Close" on the popup:

http://www.googla.com-choose-a-gift-from-amazon-apple-samsung.verygoodads.com/ho me/valid?jkhjkhetjkewhkjth=524;5;192991b49c58b704fed8c71b013f5ec3;82e45b843a8016 19210969fb2b973401;0;659910_0326;http://www.googla.com-choose-a-gift-from-amazon -apple-samsung.verygoodads.com


Hope this helps...

There’s more to the conversation

Read all replies

Page content loaded

Question marked as Helpful

Nov 18, 2017 11:25 PM in response to Lorahbee In response to Lorahbee

I have the same issue - just started today (11/17/17) on iPhone 8. I have cleared all my data, and visited a site that does not push malware and still have the issue. It doesn't matter which site you visit, the popup always returns.


The only thing that seems to work for me is turning off Java (Settings -> Safari -> Advanced -> JavaScript).


That does not seem like a good long-term solution, but it worked for me. I no longer get the popup.

Nov 18, 2017 11:25 PM

Reply Helpful (1)
Question marked as Helpful

Nov 18, 2017 11:26 PM in response to Mojy-Q In response to Mojy-Q

I think Phil0124 & macJack are both right. I was wrong about my site that doesn't push adware/malware - I think it's linked to an ad server my site is using. Once the popup starts, it keeps coming no matter what site you visit - in or out of private mode.


If you:

(1) do what macjack says above by clearing your history/data after taking Safari out of memory, then

(2) turn off JavaScript like I said above, then

(3) open Safari and try to browse (not easy - may not work at all), then

(4) turn JavaScript back on, the popups do not return until you

(5-don't do this) re-visit that special page that pushes the popup,

......you shouldn't see it again.


What ***** for me is that the site that pushes the popup is something I read daily and is a very popular site. Hopefully, the site owner will notice and remove the ad.


I get this page on my phone when I hit "Close" on the popup:

http://www.googla.com-choose-a-gift-from-amazon-apple-samsung.verygoodads.com/ho me/valid?jkhjkhetjkewhkjth=524;5;192991b49c58b704fed8c71b013f5ec3;82e45b843a8016 19210969fb2b973401;0;659910_0326;http://www.googla.com-choose-a-gift-from-amazon -apple-samsung.verygoodads.com


Hope this helps...

Nov 18, 2017 11:26 PM

Reply Helpful (1)
User profile for user: Lorahbee

Question: Why am i getting popups on my iPhone 7?