my message app keep crashing

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Aman1988 Author

Level 1

8 points

my message app keep crashing

iPhone7. Ios 11.1.1

Messages load up for 0.5 of a second then crashes, closes itself and goes back to home screen. Help pls

Posted on Nov 16, 2017 11:43 AM

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Answer 1

Best reply

Zachary

Level 4

2,061 points

Nov 16, 2017 8:54 PM in response to Aman1988

Same here. iPhone 7+. Started in iOS 11.1.1 today. Updated to 11.1.2. Didn’t fix it.

I’m reluctant to restore the iPhone because I don’t want to deal with adding all my credit cards back into Apple Pay and fingerprints into TouchID. If I knew 100% that would fix the issue, then I’d probably go for it, but I don’t want to gamble on that given the hassle.

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Answer 2

Aman1988 Author

Level 1

8 points

Nov 16, 2017 11:36 PM in response to Zachary

Hi mate

I did the reset setting option and it did work.

I backed up my phone first, then reset settings, then restored my phone.

Spent 40 mins on phone to Apple who did not even mention this to me. I did it because of something I read on the internet. Google always beats Apple!

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Answer 3

Nov 17, 2017 2:41 AM in response to Aman1988

So many I phone users are facing this problem Messages app is crashing on iPhone in iOS 11 for that simple solution is here: https://www.howtoisolve.com/ios-messages-app-keeps-crashing-freezes-on-iphone-ip ad/

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Answer 4

Zachary

Level 4

2,061 points

Nov 17, 2017 6:58 AM in response to Aman1988

Thanks for testing that out. Good to know!

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Answer 5

Zachary

Level 4

2,061 points

Nov 18, 2017 7:12 AM in response to Zachary

Erased and restored my phone. That worked for a bit but it started happening again.

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Answer 6

Aman1988 Author

Level 1

8 points

Nov 18, 2017 7:58 AM in response to Zachary

I decided not to restore and it works ok. It means you have to do all the settings again, even app settings, but no message problems so, so far all good.

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Answer 7

Zachary

Level 4

2,061 points

Nov 18, 2017 8:09 AM in response to Aman1988

That seems like a giant hassle. I’m trying to decide if it is more of a hassle to not be able to use messages...

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Answer 8

Aman1988 Author

Level 1

8 points

Nov 18, 2017 8:14 AM in response to Zachary

Maybe there’s an app for that….?

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