ITunes 11.7 installation problems

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Level 1

10 points

ITunes 11.7 installation problems

I just bought the new IPhone 8 Plus which requires the last version of ITunes 11.7.

I need sync with ITunes in my PC Sony Vaio using Windows 10 Home 64 bit.

I downloaded from ITunes (64x) correctly, but the installation process fails, I have tried several times with no success.

The message I got "The installation of Apple Application Support did not complete successfully"

Then I have to click the "Finish" button, and I Try again and again.

What is the problem? What I need to do ? Can you help me?

iPhone 8 Plus, Windows 10

Posted on Nov 16, 2017 7:38 PM

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Answer 1

Best reply

javaliga

Level 10

119,409 points

Nov 17, 2017 7:49 AM in response to lui6905

I assume you really mean iTunes 12.7. In any case, see Note 1 in the Removing and reinstalling iTunes and other software components section of turingtest2's excellent troubleshooting guide at:

Troubleshooting issues with iTunes for Windows updates

or the Apple version at:

Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support

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Answer 2

lui6905 Author

Level 1

10 points

Nov 18, 2017 2:33 PM in response to javaliga

Correct is ITunes 12.7, my bad. So, I tried uninstall the programs sequenced as says in the link you posted, but I can not uninstall QTimes...my laptop send me next message: "The Windows Installer Service could not be accessed. This occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed".

How do I fix this ? Thanks

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Answer 3

lui6905 Author

Level 1

10 points

Nov 18, 2017 10:50 PM in response to turingtest2

tt2, I tried install Microsoft Visual ++ 2005.., I download, but at the time to install, I got the message; "The Windows Installer could not be accessed"... I have notice that files " .exe" does not run...

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Answer 4

turingtest2

Level 10

272,761 points

Nov 23, 2017 2:59 AM in response to lui6905

It is the button at the bottom left of the screen. When the menu pops open there should be a search box you can type into. Or you can use the Windows Logo Key + R to open a Run dialog box and type Notepad.exe into that, or you can find Notepad somewhere in Windows 10's launch screens.

tt2

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Answer 5

turingtest2

Level 10

272,761 points

Nov 17, 2017 8:04 AM in response to lui6905

With that error it may help to pre-install the Microsoft Visual C++ 2005 Redistributable.

tt2

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Answer 6

turingtest2

Level 10

272,761 points

Nov 18, 2017 3:20 PM in response to lui6905

The Microsoft utility mentioned in note 1 to the second box. If you are completely unable to uninstall a particular component proceed to the next step in the process.

tt2

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