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Question: apple tv 4k cannot login

New Apple TV 4k cannot login into apple store. The password is right (I can login from any other device). Last software update installed. I have tried login from all applications: store, iTunes - the same error. I use 1F authentication (password). Please suggest.

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Nov 16, 2017 11:58 PM in response to Yaoleg In response to Yaoleg

password is case sensitive and some devices auto uppercase first letter but when you type in using the old arcade highscore style appletv use that would not be the case so


Secretpassword password would not work if one type in secretpassword


you can also troubleshoot by having a friend and or relative login with theirs to see if that works

one can always logout after the test

Nov 16, 2017 11:58 PM

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Nov 17, 2017 2:43 AM in response to Yaoleg In response to Yaoleg

Tried changing the password the same error:

verification failed

There was an error connecting to the Apple ID server

Nov 17, 2017 2:43 AM

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Question: apple tv 4k cannot login