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Question: Cannot Save Adobe CS6 files to company server

One of my employees is unable to save files to our company server from her Macbook pro (running Sierra, 10.12) She is using Adobe Illustrator CS6 and had no problems with this until today.


She can access the server, has read and write access and can open files. For some reason though, they can only be saved to her desktop, not our company server where they need to be.

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Nov 17, 2017 8:24 AM in response to BH_ART_DEPT In response to BH_ART_DEPT

is she saving to existing folders? new folders? did she create the folders on the server or try to drag them from her desktop to the server?

How is the user connecting ? AFP, SMB, CIFS?

is she getting an error message? if so what is it?

What is the server running?

Did they bind the mac to a Windows service?


the simple solution in most cases is reboot the server, unless some idiot in IT changed something and is waiting for someone to know to call them and report an issue. You would not believe how many people I have worked with think end users have some kind of inborn instinct to know exactly who to call when they screw up and don't know the impact of their own impulses.

Nov 17, 2017 8:24 AM

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Nov 17, 2017 9:24 AM in response to JimmyCMPIT In response to JimmyCMPIT

She is saving to any/all the above. Existing folder, folder she created, anything on our serve. I’m not an IT professional so I don’t know much about he server. It is an SMB connection. The server is used by our entire company nationally/internationally so I do not have the authority to re-boot it.

Nov 17, 2017 9:24 AM

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Nov 17, 2017 10:42 AM in response to BH_ART_DEPT In response to BH_ART_DEPT

can she access the company server volume(s) to perform a save outside of the Adobe programs?

until you can speak with someone credible in IT you may need to save to flash drive then copy over on a PC until you sort it out - provided your corporation allows this.

Nov 17, 2017 10:42 AM

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Nov 17, 2017 10:45 AM in response to BH_ART_DEPT In response to BH_ART_DEPT

I won't swear to it, but I seem to recall a similar problem under Windows with one of my users who has CS6. In that case, I believe there was an update from Adobe that fixed the problem.

I would contact Adobe support about it before you spend too much time beating your head against a wall troubleshooting. It may be a known issue.

Nov 17, 2017 10:45 AM

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Nov 17, 2017 12:42 PM in response to JimmyCMPIT In response to JimmyCMPIT

She can access the server and all documents on it. Additionally, she can save pdf files but not eps which is what we use. Currently she is saving to desktop and transferring over but it’s very inefficient.


I have contacted IT and they are unfortunately not familiar enough with Macs to know what the problem is.

Nov 17, 2017 12:42 PM

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Nov 17, 2017 12:47 PM in response to KiltedTim In response to KiltedTim

Thank you I’ve reached out to Adobe hoping for an answer. Since we have purchased our version of CS6 from a second party vendor it has never been updated and Adobe is less helpful as they want us to switch to cloud…

Nov 17, 2017 12:47 PM

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Nov 17, 2017 1:06 PM in response to BH_ART_DEPT In response to BH_ART_DEPT

she can save a PDF from CS6 directly to the SBM mounted volume but not a EPS?


Are you saving through Adobe Bridge?

do you have a volume called "users" anywhere if you are?

This was a bug that has never been corrected by Adobe BTW.


does anyone have the folder open elsewhere (another host computer or the sever itself?)


if this a shared resource have everyone who is on a mac restart and not log into anything.

Have that user as the only user to log in and attempt to save the EPS directly from the application but make sure the folder/ file / window that contains the file in on the server is CLOSED from anyone viewing it on anyones desktop.


Crazy as it may sound there could be a problem with OS X previewing a document in a folder on that system or another one.

Nov 17, 2017 1:06 PM

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Nov 17, 2017 1:04 PM in response to BH_ART_DEPT In response to BH_ART_DEPT

In my case, as a workaround, the user had to save the files locally. They were then able to copy them to the share on the server without a problem. It was just trying to save them directly to the server from an Adobe product that wasn't working.

Nov 17, 2017 1:04 PM

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Nov 17, 2017 1:21 PM in response to JimmyCMPIT In response to JimmyCMPIT

You lost me on some of that. No one else is in the file and I’m the only other Mac user (and I don’t work in her files). I’ve been researching this all week and I now believe the issue has to do with her OS. Our IT dept asked us to upgrade but she’s the only one to have done it yet. Apparently this is a known issue with High Sierra so I willl try to downgrade her computer this evening.

Nov 17, 2017 1:21 PM

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Question: Cannot Save Adobe CS6 files to company server