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Question: iPhone earbud jack doesn't work with IOS 11

The odd thing is, after I power off the iPhone 7 and turn it back on, I hear beautiful stereo for about two minutes. Then it stops as a message says, "this accessory is not supported by this iPhone." Oh, really? Then why did it work so well for two minutes? Very frustrating, and please advise a fix.

iPhone 7, iOS 11

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Nov 18, 2017 9:50 PM in response to Gralee1 In response to Gralee1

Hi there, Gralee1.

I see that you're facing an issue between your iPhone 7 and your EarPods. You keep getting a message stating that this accessory isn't supported by your iPhone. I'm happy to help.

About iPhone, iPad, and iPod accessories -- Make sure the EarPods are made for your device.

If your headphones don‘t work with your iPhone, iPad, or iPod touch -- If they're Apple EarPods, follow the steps in this support article.


Take care!

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Question marked as Helpful

Nov 18, 2017 9:50 PM in response to Gralee1 In response to Gralee1

Hi there, Gralee1.

I see that you're facing an issue between your iPhone 7 and your EarPods. You keep getting a message stating that this accessory isn't supported by your iPhone. I'm happy to help.

About iPhone, iPad, and iPod accessories -- Make sure the EarPods are made for your device.

If your headphones don‘t work with your iPhone, iPad, or iPod touch -- If they're Apple EarPods, follow the steps in this support article.


Take care!

Nov 18, 2017 9:50 PM

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Nov 18, 2017 10:02 PM in response to joe_7399 In response to joe_7399

Thanks, Joe. I was having trouble with the iPhone 7's jack adapter, which suddenly quit working after the IOS 11.0 upgrade, even though it worked with 9.0. Note -- it wasn't an Apple-branded adapter. So, today I bought an Apple jack adapter, and now the earbuds work fine. Glad to have solved the problem for $10, though still a bit confused as to why the old adapter suddenly became incompatible.

Nov 18, 2017 10:02 PM

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Question: iPhone earbud jack doesn't work with IOS 11