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Question: iCloud account blocked

I updated my aunt's iPad to iOS 9 two days ago and it started updating iCloud but she gave me the wrong password and it blocked her iCloud account.

Problem 1) Her Apple ID account is accessible (with another email) but is different from the iCloud account - now blocked.

Problem 2) The rescue email for her iCloud account is her iCloud email (inaccessible) and she lied about her age in the security questions (also inaccessible).

How can I unblock iCloud?

iPad Wi-Fi

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Nov 18, 2017 11:59 AM in response to Joycebeth35 In response to Joycebeth35

there is a contact link.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.

Apple Support using Twitter

Nov 18, 2017 11:59 AM

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Question: iCloud account blocked