Forgot Apple ID password and Recovery key

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Level 1

11 points

Forgot Apple ID password and Recovery key

Hi!

As the title says, I don't remember my Apple ID password and I don't have my recovery key. I have two-step verification turned on, so I can't access my account. I am still able to use my iPhone, but I want to buy another one and to transfer everything I have on the newer one. How will I be able to do that? Have I lost my Apple account forever? I have Find my iPhone turned on and I can't even turn it off without logging in...

Please help! Thank you!

Bogdan

iPhone 5c, iOS 10.3.1

Posted on Nov 18, 2017 3:44 AM

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Answer 1

Eric Root

Level 10

684,039 points

Nov 18, 2017 6:29 AM in response to bogdan03

If you lost two or more of the required sign-in items

As noted above, two-step verification requires at least two of the items below to sign in successfully:

Your Apple ID password
Access to one of your trusted devices
Your Recovery Key

If you've permanently lost any two of these items, you can't sign in or regain access to your account. You'll need to create a new Apple ID. You can create a new one from the Apple ID site.

https://support.apple.com/en-us/HT202649

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