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iPhone X call quality issues

Hi


I seem to be having random issues with call quality. I’ve had several people now tell me that when calling them they can’t hear me or I sound like I’m underwater.


Problem is it seems to be very random.


I have tried 2 different cases (the second seems to be better) but I have also had the problem with no case on the phone.


The other day I was on a call which was fine. I got put on hold so put it on speaker and put the phone down. When they came back I took it off speaker but they couldn’t hear me. I tried tapping the back of the phone hard at the bottom and then suddenly they could hear me.


I’m now worried that I may have a loose microphone connection but I just cannot seem to replicate the issue.


I will book a Genius Bar appointment but I can’t get one for over a week so thought I’d do some back ground Work first.


Thanks in advance for any help.

Posted on Nov 18, 2017 12:35 PM

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Posted on Dec 9, 2017 12:16 AM

Same issue with mine. Almost every call people complain that I sound like under water. No case, no film, or anything else. Noise cancellation set to off so as Wi-Fi phone call. To people clearly hear me I have to speak almost touching the mic and speak loudly. Then, everyone says... “oh, know I can hear you”. What s the deal? $1k for a phone that can’t make decent phone calls?

107 replies

Dec 15, 2017 3:25 PM in response to diamondally09

Problem solved. It turns out that the problem I had with poor phone quality on the iPhone X was simply coming from the Apple folio case. Whenever I made calls using this case and have the case folded around the back of the iPhone the voice quality was completely garbled. I was Able to verify this by calling a test bone wine I’m recording my own voice which I myself could barely understand it was so garbled. But when I use the same folio case on the iPhone X With out wrapping the folio around to the back I have zero problem with audio quality which I also verified by calling the same test phone number And recording.

Dec 16, 2017 12:27 AM in response to Gary919

You'll find it happens with quite a few cases. Why should you have to be selective on what case you use on a high end expensive mobile phone. I replaced my 7+ which was replaced due to poor call quality with a Galaxy Note 8 because the replacement had the same fault. I can use any case on the Note 8 and call quality is fine. Having fought Apple for a year over this experiencing their absolute denial that their phone is faulty I'm amazed at how they've brainwashed so many owners into believing it's anything but Apple's fault. If a case which is mostly plastic or leather affects call quality the phone is faulty it's as easy as that.

Dec 16, 2017 2:49 AM in response to ChrisJ4203

Yes. I’ve tried every thing. Turn the LTE off. Turn WiFi off. Turn WiFi on. No case. With a case. Had my phone factory reset. Got a new phone. Called on FaceTime. FaceTime with headphone. FaceTime with lte and without. All at the suggestion of Apple. Then sprint sent all sorts of codes to my phone. That didn’t work. Told me there are no outages in my area and that it’s apples fault not theirs. I don’t know what to do as nothing so far has worked. I tried every suggestion online. So at this point it’s either sprint or Apple. I don’t know who. Sprint blames Apple. Apple didn’t blame anyone really. They told me if it is a software issue it will be impossible to fix if the company hasn’t found the problem yet. But they thought bc sprint wasn’t compatible with VoLTE that may be the issue. I don’t know....

Dec 16, 2017 7:15 AM in response to JnPC

Interesting. Seems what you report and the only other problems I have read have been with Sprint. While that would lead me to believe the problem is Sprint, I don't want to rush to a conclusion without any further information. I wish you luck with this, but like Apple said, it is difficult to diagnose since there isn't anything else they can try on their end.

Dec 16, 2017 9:37 AM in response to red1mp

How could Apple know about call quality issues on the iPhone X all the way back to the iPhone 7 series. I had an iPhone 7 and now have the iPhone X, both with the latest iOS and both with AT&T. I've not experienced any call issues. I suggest that you troubleshoot your individual phone. If you truly believe this to be an Apple issue then make an appointment at the Genius Bar of the nearest Apple store and have the device examined by Apple. They will explain your options from there.

Dec 16, 2017 11:27 PM in response to ChrisJ4203

Apple Europe is based in Ireland, one of their senior technical managers called me to discus the issue. I asked him to call me on my 7+ which he did and could hardly hear me. Call quality improved when I moved my mouth as close as possible to the phone. The biggest improvement occurred when I closed my flip case so it wasn't folded around the back. He made arrangements to have my 7+ diagnosed by remote access after I sent them a diagnostic log. They denied doing anything whilst accessing my phone but afterwards call quality improved but not to a level expected of a high end phone. The outcome was they claimed they couldn't find anything wrong and offered to replace my 7+ again which I turned down as the first replacement achieved nothing. I realised how bad things had become when I moved to a Galaxy Note 8 and I continued to ask if people could here me OK every call, a habit I developed using the 7+ after so many people said they couldn't hear me properly.....

Dec 21, 2017 12:53 PM in response to StevenBottrill

I had the same problem.


Here is some possible causes after trouble shooting with apple:


- iPhone mic in the back of the phone is covered by the case or has some other obstruction (could be debris such as dust or dirt)


- WiFi calling is enabled with poor WiFi signal or speed


- Lastly some of the new iPhones have been sent out with faulty receivers from the manufacturers. Apple is aware of the issue and sent me a new phone without any hassle. I got them to wave the expedited shipping and there was no cost to me other then them putting a hold on my credit card until the got the other device returned.


Hope it helps

Dec 23, 2017 1:22 AM in response to lucfromguy

As an ex iphone 7 and 7 Plus owner who encountered this problem on both phones and a replacement 7 Plus I'm astonished the same fault exists on the 8 series and Iphone X proving the manufacturer has no intension of rectifying the fault even after a series and model change. Believe me when I say they know this fault exists, why should they do anything about it when the fault is so widely publicised yet people are still willing to fill there pockets and buy the known faulty PHONE then struggle to use it for calls. The manufacturer won't sort this until their pocket is hit so my advice is stop buying it. I love the Apple Eco system, I own a Mac Pro, Ipad Pro and Mac Book Air so an Iphone made sense but not if it's faulty, I reluctantly moved to an Android phone and calls are now clear and I can use Reminders via Icloud and all calendars are sync'd which are the important things I required. It's breath of fresh air not to keep asking people if they can hear me during calls......

Dec 23, 2017 4:48 AM in response to red1mp

It really stinks. I can’t get rid of this phone. I would just have to buy it outright and then buy another and as it is I don’t have that kind of money. What a ridiculous problem to have. Who had a phone that can’t make good phone calls. It’s terrible. I’m terribly disappointed.

Dec 23, 2017 5:02 AM in response to JnPC

You feel exactly the way I did last year with my Iphone 7 then 7 Plus which forced my move to Android. I've recently been thinking of giving the Iphone X a go, surely a new model won't have issues with call quality, wronggggggg.

There's one thing for sure Steve Jobs RIP wouldn't have accepted his product being faulty, what's happened to his company. Visit https://www.facebook.com/groups/iPhone7CallAudioQuality/ and read about the 7 and 7+ call quality issues. It must be an Iphone design fault, Android phones are fine during calls.....

Dec 23, 2017 5:21 AM in response to JnPC

JnPC, if you have an iPhone X, as long it is not a cracked, Apple should replace it for a new one with no extra cost. They will test the phone for faulty. However, the muffed mic issue should appear at some point while making phone call tests. I had mine replaced just like that for a new one (it was already new anyways) with no charge (even thou I financed the phone through AT&T). You don’t have to pay out your phone for that. Please note that you should take your phone to an Apple store for test. They are the ones to replace for a new one.



Sent from my iPhone

Dec 23, 2017 10:52 AM in response to TonyKlein

Since the sad loss of Steve Jobs I don't think Apple give a s--t because people keep buying faulty Iphones filling the Apple pockets further even though three generations of the iphone have exhibited the same audio fault. People have to realise Apple won't care until it hits there profit so stop buying Iphones. As a Mac Pro, Ipad Pro and Mac Book Air owner I'm certainly no Apple basher but this Iphone issue is the last straw....

Dec 29, 2017 1:34 PM in response to red1mp

I’m in the uk on the 3 Network, I’m also on my second iPhone X, the fact that this piece of crap can’t even perform its primary function perfectly bearing in mind its compatibility for 4G voice, VoLTE, HD Voice however you choose to phrase it is an absolute disgrace, it’s about time Cook stood up and took responsibility for his products stating that the issues will be fixed URGENTLY and issuing an apology to his customers, he must think he is God and we are just idiots that believe everything he spouts.

I for one am returning my iPhone X to the store before the 8th Jan for a full refund - Cook you can keep it, I’ll stick with my 5s for now and good riddance to you.

Dec 29, 2017 2:57 PM in response to Intrakota

The fact of the matter is we have a 900 billion dollar company who won't care until it hits their profit. This is proven by the fact the same fault has been evident since the 7 series IPhone. The answer is stop buying IPhones until they resolve the call quality issue. This company are up to all kinds of misleading behaviour including the recently publicised practice of slowing older IPhone models down to allegedly preserve battery life but most likely to encourage owners to purchase newer models. STOP FILLING THEIR POCKETS AND BUYING MOBOLE PHONES FOR OVER £1000 THAT DON'T WORK PROPERLY....

iPhone X call quality issues

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