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iPhone X call quality issues

I seem to be having random issues with call quality. I’ve had several people now tell me that when calling them they can’t hear me or I sound like I’m underwater.

Problem is it seems to be very random.

I have tried 2 different cases (the second seems to be better) but I have also had the problem with no case on the phone.

The other day I was on a call which was fine. I got put on hold so put it on speaker and put the phone down. When they came back I took it off speaker but they couldn’t hear me. I tried tapping the back of the phone hard at the bottom and then suddenly they could hear me.

I’m now worried that I may have a loose microphone connection but I just cannot seem to replicate the issue.

I will book a Genius Bar appointment but I can’t get one for over a week so thought I’d do some back ground Work first.

Thanks in advance for any help.

Posted on Nov 18, 2017 12:35 PM

Best reply

Fhcano

Level 1

14 points

Posted on Dec 9, 2017 12:16 AM

Same issue with mine. Almost every call people complain that I sound like under water. No case, no film, or anything else. Noise cancellation set to off so as Wi-Fi phone call. To people clearly hear me I have to speak almost touching the mic and speak loudly. Then, everyone says... “oh, know I can hear you”. What s the deal? $1k for a phone that can’t make decent phone calls?

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107 replies

Jul 19, 2018 7:30 PM in response to StevenBottrill

Me too! It’s hor

Jul 26, 2018 1:07 PM in response to StevenBottrill

I just got my iPhonex last week and everyone is telling me they hear static when I’m talking to them. My have to take this phone back tomorrow.

iPhone X call quality issues