User profile for user: Kate_Kaplunova
Kate_Kaplunova Author
User level: Level 1
14 points

I received a message that I paid $79.99 for something but i have not received any services from you and want my money back. What should I do in this situation?

I have been charged 79.99$ from my credit card and would like to know what happed? because I am subscribed only for Apple Music 4,99 and iCloud 50gb storage plan 0,99 per month. also there is no information about this 79,99$ in purchase history on website.

I already contacted my bank, they said to contact ITunes. In bank they can only see that ITunes took 79,99$. For all explanations bank said that I must contact ITunes. So please tell me what should I do in this situation?

Posted on Nov 20, 2017 2:04 AM

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User profile for user: seventy one
seventy one
User level: Level 7
27,466 points

Posted on Nov 20, 2017 2:12 AM

It could be a scam.


Read this document for guidance as to how to judge if it is or not. https://support.apple.com/en-gb/HT201382

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User profile for user: seventy one
seventy one
User level: Level 7
27,466 points

Nov 20, 2017 2:14 AM in response to seventy one

As I don't know what form the message took, here are some alternative ways to proceed.


Apple will always address you by your name or the name they know you by and that email will always come from an address which ends ‘@apple.com’.


Remember ... never to click on a link within a pop-up or any email that you suspect.


These are the Apple documents you should have readily available.


What to do about phishing. https://support.apple.com/en-us/HT204759 Which tells you how to report a problem.


How to identify scam mail https://support.apple.com/en-gb/HT201679

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I received a message that I paid $79.99 for something but i have not received any services from you and want my money back. What should I do in this situation?

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