YouTube video constantly freezing with audio

Question

Level 1

8 points

YouTube video constantly freezing with audio

So I cannot be the only one having this problem but it appears I am and I'm going mad!

I have a two year old iMac with most recent OS update but I've been having this issue on and off for a while. When playing youtube videos, there is a constant (every 60secs or so) pausing of the video which lasts less than two seconds but the sound still plays. It then unpauses and skips to catch up with the audio that had continued to play.

Any ideas?

iMac (21.5-inch, Late 2013), Mac OS X (10.7.5)

Posted on Nov 23, 2017 7:40 AM

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Answer 1

Top-ranking reply

Eric Root

Level 10

685,251 points

Nov 24, 2017 2:28 AM in response to jim_jet

Possible adware: ⓘ

Adware: ~/Library/LaunchAgents/com.spigot.ApplicationManager.plist

One possible adware file found. [Remove/Report]

Clean up: ⓘ

/Library/LaunchAgents/com.nike.nikeplusconnect.plist

/Applications/Nike+ Connect.app/Contents/MacOS/Nike+ Connect Helper Daemon

Executable not found!

~/Library/LaunchAgents/com.bittorrent.BitTorrent.plist

/usr/bin/open -n /Applications/BitTorrent.app

Executable not found!

2 orphan files found. [Clean up]

Run the report again and click [Remove/Report] and [Clean up].

/Users/[redacted]/Apowersoft/Mac Online Launcher/Mac Online Launcher.app

[loaded] com.Apowersoft.driver.AudioDevice (1.6.7 - SDK 10.11) [Lookup]

Try disabling the above.

Most posters recommend not using cleaning programs. They can destroy normal computer operations.

CleanMyMac3 Uninstall

Check for associated parts and pieces using these programs.

EasyFind – Spotlight Replacement

Find Any File

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Answer 2

Eric Root

Level 10

685,251 points

Nov 24, 2017 2:28 AM in response to jim_jet

Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/Caches/com.apple.Safari/Cache.db and move it to the trash.

Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.

Safari Corruption See post by Linc Davis

Safari Reset

If that doesn't work, try running this program in your normal account , then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Answer 3

jfv31

Level 1

4 points

Dec 14, 2017 7:11 AM in response to jim_jet

I am having a similar issue, with the Apowersoft extension being the one thing between our machines etrecheck.

Did you just remove the "apowersoft" file and that solve the problem?

The mentioned extension was for capturing computer audio with the screen capture software, wondering if you're still able to or if you find a way around it if the fix made not able to record computer audio anymore?

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Answer 4

jim_jet Author

Level 1

8 points

Nov 23, 2017 8:40 AM in response to Eric Root

Thanks for that. I tried everything and problem still persists. Here is my report from the Etrecheck...

EtreCheck version: 3.4.6 (460)

Report generated 2017-11-23 16:38:28

Download EtreCheck from https://etrecheck.com

Runtime: 4:04

Performance: Good

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.

Click the [Clean up] link to delete unused files.

Problem: Computer is too slow

Hardware Information: ⓘ

iMac (21.5-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac14,3

1 2.9 GHz Intel Core i5 (i5-4570S) CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n/ac

iCloud Quota: 578 MB available

Video Information: ⓘ

NVIDIA GeForce GT 750M - VRAM: 1 GB

iMac 1920 x 1080

Disk Information: ⓘ

APPLE HDD HTS541010A9E662 disk0: (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 999.35 GB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ

USB30Bus

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Virtual disks: ⓘ

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 999.01 GB (638.85 GB free)

Physical disk: disk0s2 999.35 GB Online

System Software: ⓘ

macOS High Sierra 10.13.1 (17B48) - Time since boot: about 4 days

Gatekeeper: ⓘ

Mac App Store and identified developers

Possible adware: ⓘ

Adware: ~/Library/LaunchAgents/com.spigot.ApplicationManager.plist

One possible adware file found. [Remove/Report]

Clean up: ⓘ

/Library/LaunchAgents/com.nike.nikeplusconnect.plist

/Applications/Nike+ Connect.app/Contents/MacOS/Nike+ Connect Helper Daemon

Executable not found!

~/Library/LaunchAgents/com.bittorrent.BitTorrent.plist

/usr/bin/open -n /Applications/BitTorrent.app

Executable not found!

2 orphan files found. [Clean up]

Kernel Extensions: ⓘ

/System/Library/Extensions

[not loaded] com.nike.sportwatch (1.0.0) [Lookup]

/Users/[redacted]/Apowersoft/Mac Online Launcher/Mac Online Launcher.app

[loaded] com.Apowersoft.driver.AudioDevice (1.6.7 - SDK 10.11) [Lookup]

[not loaded] com.Cycling74.driver.Soundflower (1.0.0 - SDK 10.8) [Lookup]

System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 167 Apple tasks

[running] 113 Apple tasks

System Launch Daemons: ⓘ

[failed] com.apple.loginwindow.plist (Apple, Inc. - installed 2017-11-02)

[not loaded] 37 Apple tasks

[loaded] 174 Apple tasks

[running] 118 Apple tasks

Launch Agents: ⓘ

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

[failed] com.nike.nikeplusconnect.plist (? c057c0cc 0 - installed 2015-10-09) [Lookup] - /Applications/Nike+ Connect.app/Contents/MacOS/Nike+ Connect Helper Daemon: Executable not found!

[loaded] org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2016-10-26) [Lookup]

Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 a56d5fc2 - installed 2017-10-26) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-09-27)

[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2016-11-15) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-10-15) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-09-11) [Lookup]

[loaded] org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2016-10-26) [Lookup]

User Launch Agents: ⓘ

[loaded] com.bittorrent.BitTorrent.plist (? 628d211c 0 - installed 2016-01-07) [Lookup] - /Applications/BitTorrent.app: Executable not found!

[loaded] com.cisco.videoguard7.plist (Shell Script c8b7826e - installed 2017-09-21)

[loaded] com.cisco.videoguard7.uninstall.plist (Shell Script 52519eca - installed 2017-09-21)

[running] com.cisco.videoguardmonitor.plist (Shell Script 2864b4de - installed 2017-09-21)

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2016-11-15) [Lookup]

[running] com.spigot.ApplicationManager.plist (? d296c714 217327b7 - installed 2016-12-29) Adware! [Remove/Report]

~/Library/Application Support/Spigot/ApplicationManager

[loaded] com.spotify.webhelper.plist (Spotify - installed 2017-01-27) [Lookup]

Internet Plug-ins: ⓘ

FlashPlayer-10.6: 27.0.0.187 (installed 2017-11-15) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-09-21)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-11-14) [Lookup]

AdobePDFViewer: 18.009.20044 (installed 2017-11-14) [Lookup]

Flash Player: 27.0.0.187 (installed 2017-11-15) [Lookup]

PepperFlashPlayer: 27.0.0.187 (installed 2017-11-15) [Lookup]

Silverlight: 5.1.50901.0 (installed 2016-12-20) [Lookup]

Safari Extensions: ⓘ

[disabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-11-23)

3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-10-26) [Lookup]

Time Machine: ⓘ

Time Machine not configured!

Top Processes by CPU: ⓘ

8% mds

7% kernel_task

6% mdworker

5% mdworker

Top Processes by Memory: ⓘ

930 MB kernel_task

583 MB Safari

449 MB com.apple.WebKit.WebContent

306 MB com.apple.WebKit.WebContent

178 MB Mail

Top Processes by Network Use: ⓘ

Input Output Process name

8 MB 1 MB mDNSResponder

8 MB 121 KB com.apple.WebKit.Networking

234 KB 11 KB Mail

17 KB 27 KB ath

22 KB 15 KB netbiosd

Top Processes by Energy Use: ⓘ

10.76 com.apple.WebKit.WebContent

9.60 WindowServer

3.88 Safari

0.80 hidd

Virtual Memory Information: ⓘ

1.55 GB Available RAM

34 MB Free RAM

6.45 GB Used RAM

1.52 GB Cached files

148 MB Swap Used

Software installs (last 30 days): ⓘ

Adobe Flash Player: (installed 2017-10-25)

Adobe Pepper Flash Player: (installed 2017-10-25)

Adobe Acrobat Reader DC (18.009.20044): (installed 2017-11-14)

Adobe Flash Player: (installed 2017-11-15)

Microsoft Word for Mac: (installed 2017-11-15)

Adobe Pepper Flash Player: (installed 2017-11-15)

Microsoft Excel for Mac: (installed 2017-11-19)

Install information may not be complete.

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Answer 5

jim_jet Author

Level 1

8 points

Nov 24, 2017 2:29 AM in response to Eric Root

Thanks Eric! Issue seems to not be occurring anymore, not sure what was causing it.

Reply

Answer 6

Eric Root

Level 10

685,251 points

Nov 24, 2017 5:00 AM in response to jim_jet

You are welcome.

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