Having some problems with apple music. I've bought a subscription and downloaded some songs, however they will play when on the internet, I turn wi-fi off and they'll still play until I close the app. I then try open the app offline and it says it's playing yet there's no sound and the time bar isn't moving. Any help would be appreciated! Cheers.
iPhone 6s, iOS 11.1
Problem/answer.
Just spent over an hour with 3 different levels of tech. IF you connect wifi, delete the song/album/playlist that is having issues playing, then search/download it again (by the little cloud), and then you see it is "downloaded", click the three dots at the top. It will show a cloud again, and click the word "download". Now you should have the music again on your device, and you can go back to non-wifi to test playback.
This should fix the issue, but unfortunately, you will have to do that to every single affected song/cd/playlist individually. (or you can basically wipe out your icloud music library and start from scratch).
The real problem is not that, however. The real issue, and why some of my music was disappearing even from ripped/imported songs/cd's, is that in its infinite wisdom of cloudiness, Apple has decided to replace songs on your device with new, or what they consider 'better' versions. So if you have songs that are rare, impossible to replace, and having trouble keeping them from fading to gray and not playing, this is why. They will be replaced by "apple versions", like it or not. I've got 1/2 an iPod to illustrate this if anyone has doubt.
I was provided a link for feed back on this issue, and i will be providing feedback.
I do not think I will go through even attempting to do this on every single song/cd/playlist and have them just get replaced/disabled again.
I hope there will be enough noise about this setting of their choosing my music for me that it will be changed. It really is risky if you have precious music versions you like, because they will be replaced for you.
In the meantime of waiting for this to be fixed, I'm going to begin spreading out my downloading from Amazon music and hope they aren't as invasive about choices.
the same thing happens to me, record a video with iOS 11 showing the problem, I can only play offline a song purchased in iTunes
Go to reset all data, it works.
Just finished four hours of doing the rounds of apple customer support chat (most of whom seemed to be using fake names, not that I blame them). Not sure if I would have been better off calling or not. The recommendation they left me with was to backup my phone to iTunes on a laptop, Reset and configure my phone as new again using iTunes, and finally restore my backup onto it. They had me try turning off and back on my iCloud library too with no results.
I might give your suggestion of just leaving it off all night a try first, because with my slow internet connection a iTunes reset means waiting nearly two hours for new software to download and many more after that for my music and apps to re-install. Oh god, 25 Gigs of music will take days.😮
Thanks for the advice, Nate.
Is there an answer for this yet? I spent about 4 hours yesterday without success. Ultimately I am trying to play music that I have downloaded from apple music (as well as some music I paid for and/or imported years ago). I am also getting the same issue of no sound coming out, but my iTouch pretends as if it is playing. My music is downloaded, and many of these songs I have had since joining apple music last summer (June 2017), but some of the music that will no longer play I actually ripped/imported into itunes and they used to work. So i've got songs, cd's, collections that have been just fine until lately, and nothing will play when it looks "faded" unless I'm on a wifi connection.
The worst part is that it has gotten worse in the last update I did, and randomly songs will fade and require re-downloading and/or wifi. songs I KNOW were there this morning, now gone as I drive down the road. This is an iTouch, no cell data, and the intent is to have it downloaded, which is why I choose download, yes?
After spending time with Apple yesterday to no avail, I did lose over 2,000 songs that have not shown up yet. Nice, eh?
FIX? PLEASE? Why have the ability to download and keep to play offline when that is exactly what is NOT happening?
I have an appointment on the phone today with them at 2, so it will be interesting to see what comes of it.
iOS 11.2.6
Same issue here, I looked up to try and find out a solution but as far as I can see it’s a bug, I don’t have data outside of home so I can’t listen to my music when I can’t listen offline, I’m on an iPhone 6s and I recently updated my phone to the latest iOS version. Ever since then my music hasn’t been working, must be a bug because no matter what I try to do nothing is working. I’ve tried things everyone has said worked for them but nothing.. Someone give me a hand
Yes, we know how to download songs, thank you very much.
I have the same issue - I add songs to my library with the plus button and then download them with the cloud button. I can play them alright, but if I turn off wifi or cellular, several minutes afterwards, after a song ends, the next one won't play - it will show the artwork and everything, but the time will be stuck at 0:00. I can scroll through the time, for example go to 2:34 of the song, hit play, but it won't play at all. If I turn wifi or cellular back on again, the song automatically starts playing (from the beginning though)
I'm using an iPhone 7 Plus bought in June last year (2017) brand new. I'm running the latest ios update as of now (iOS 11.3.1). I subscribed to Apple Music two days ago, on this same version of iOS.
I hope Apple does something fix it because it's not worth paying every month for a service that has this bug, while there are other music providers like Spotify that are far from perfect but at least allow you to listen to songs offline. Extremely disappointing and frustrating!
Hello guys, I am having the same problem. I was with Apple customer support around 3 hours and a half with no success, they did even restore my iPhone 7plus. I am based in Mexico. So technically not sure what the problem is. If someone found out the solution please let me know. I've read almost all replies to this post and those things were the same thing the Apple Customer Suppor rep did to my phone. Any help is greatly appreciated.
I am having the same issue on Android and it is very frustrating. All the issues described above are consistent with my problem. However, I feel i will get little to no help considering Apple probably doesn't care about its Android users. The app itself is horrible. I would still like a solution so any help would be greatly appreciated.
Same problem, no fix for it yet I guess, on my screen the cloud with the down arrow glitches, honestly feels kind of like a waste of money because I paid to download not to have to use my service to boot the music app and all my songs every 15 mins.
Did you ever get this sorted out? I’m having the same issue
Did you ever get this sorted out? I’m having the same issue
Sorry Chris, but it appears there’s more to it than people not knowing how to use iTunes. What’s Apple doing to resolve this bug?
Cheers
Paddy
That worked for me, thanks!!
Thanks that wor
Same! Please Apple, fix it!
Downloaded music won't play when offline
