iCloud Contacts NOT Syncing with MAC - FIX

This is not a question but a fix...

After spending HOURS on-line with Tech support and then eventually being disconnected with no help, I managed to find a fix.


The Issue:

On initial setup MacBook Pro with High Sierra downloads contacts from icloud.com

However subsequent entries and/or edits made on iPhone are not replicated to MacBook Pro address book. These changes are instantly visible on iCloud.com

Changes made to contacts on MacBook Pro are NOT visible in iCloud.com


Proposed Fixes (didn't work):

Spent about 2 hours with 4 different Apple advisors, who were no help. Last chap who was a supervisor (Jeremy) just d/c me.

I was even advised to re-install macOS which I did, but made no difference.

I also deleted the com.apple.addressbook in ~/Library/Containers. restarted etc...

This took me back to stage one, where contacts are pulled down fine but no subsequent changes are reflected in address book.


The Fix that DID work:

1. Log into iCloud.com > Contacts.

2. Make sure ALL your contacts are up to date on ICLOUD.com then Export ALL contacts to vCard which will then be downloaded to Mac nice and safe!

3. DELETE all contacts from iCloud.com

4. wait a few minutes for contacts to disappear from your iPhone etc...

5. IMPORT the contacts which were downloaded to your Mac, BACK into iCloud.com

6. MacBook Pro address book will now populate, along with your iPhone, iPad etc.


😁 ALL FIXED! 🙂


REMINDER: MAKE SURE ALL YOUR CONTACTS ARE UPTO DATE ON ICLOUD.COM before DELETING them!

MacBook Pro with Retina display, macOS High Sierra (10.13.1), null

Posted on Nov 27, 2017 9:47 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 17, 2018 9:33 AM

I have this problem on my iMac but not on my MacBook and iPhone.


I found this solution which does not require deleting all the iCloud contacts and this solution can keep all the contact photos.


This is copy from:

Re: iCloud Contacts failing to sync after High Sierra


I have found a solution that works for me.


  1. quit Contacts
  2. open ~/Library/Containers and delete anything with addressbook in its name
  3. open ~/Library/Application Support and delete anything with addressbook in its name
  4. open ~/Library/Preferences and delete anything with addressbook in its name
  5. open ~/Library/Caches and delete anything with addressbook in its name
  6. opened System Preferences : iCloud and uncheck contacts
  7. restart your mac
  8. when it boots back up open System Preferences :iCloud and check contacts


a little spinner spins saying "setting up"


Once that's done then open Contacts and wait. I have around 5000 contacts so it took about 10 minutes to fully sync.

95 replies
Question marked as Top-ranking reply

Mar 17, 2018 9:33 AM in response to ashr1uk

I have this problem on my iMac but not on my MacBook and iPhone.


I found this solution which does not require deleting all the iCloud contacts and this solution can keep all the contact photos.


This is copy from:

Re: iCloud Contacts failing to sync after High Sierra


I have found a solution that works for me.


  1. quit Contacts
  2. open ~/Library/Containers and delete anything with addressbook in its name
  3. open ~/Library/Application Support and delete anything with addressbook in its name
  4. open ~/Library/Preferences and delete anything with addressbook in its name
  5. open ~/Library/Caches and delete anything with addressbook in its name
  6. opened System Preferences : iCloud and uncheck contacts
  7. restart your mac
  8. when it boots back up open System Preferences :iCloud and check contacts


a little spinner spins saying "setting up"


Once that's done then open Contacts and wait. I have around 5000 contacts so it took about 10 minutes to fully sync.

Apr 2, 2018 11:23 AM in response to ashr1uk

I've been plagued with this issue for a few months now. Apple techs had me do everything including reinstalling MacOS. Absolutely nothing worked. The OP's solution "worked" but it was not a permanent fix. As someone else mentioned, this only "catches up" whichever device was missing contacts or not syncing (iMac in my case). I also don't use facebook for my contact photos, so for about 6 weeks i've been slowly having to add my contact photos back (hey, at least I get to use new pics!).


Someone else in this thread linked to another forum that had a VERY simple solution and it looks like it has worked just fine.


Here are the steps:

  1. close the contacts app
  2. go to ~/Library/Application Support/
  3. rename the AddressBook folder to something like AddressBook(old) just to be safe
  4. open the contacts app
  5. it will create a new AdressBook folder that syncs to icloud properly
  6. if it's all dandy delete the renamed AddressBook folder

(credit to user nectarina for this solution!)


Highly suggest you try this solution before the OP's more extreme solution.

Mar 8, 2018 12:39 PM in response to alwinoei

I think I've found that the answer is right under our nose. When I created the address book on my Mac and it asked me where I wanted my Contacts to be kept and I checked On My Mac. Seems really logical that that is where you want them to stay - locally. And then I assumed they would then sync with my iCloud account just like Calendar and other features. All of these other fixes just didn't seem right to me. Sure they work, but only short term. So I took a chance and went into Contacts settings on my Mac and checked iCloud as the location I wanted to store my contacts. In a few minutes every contact was everywhere, on all my devices. No copying, pasting, backing up, etc., etc. So far it's working. Even pictures of contacts.

Feb 9, 2018 3:54 AM in response to ashr1uk

THANK YOU from Brazil!


During the process, I just found out a corrupted contact (May be the cause of the sync failure?). I had more than 2000 contacts. When I dropped the Vcard on contacts, it just added the first 95 contacts. I deleted the contact #96, and restarted the whole process. It works perfectly! And the pictures I had to remove the Facebook account from the Internet Accounts on System Preferences and added it again. In a few minutes the pictures started to pop up on contacts! Just missed the pictures that I added manually. All contacts are syncing in my 3 computers, iPhones and iPads!

Mar 7, 2018 4:54 AM in response to ashr1uk

Thank you from the bottom of my heart. I was at my wit’s end with this!


Note: the first time I tried this didn’t work. I needed to have all three of my Macs running (so I had to drive to the office at church on my day off in the snow); I also had to manually delete one contact that stayed on my iPhone after I deleted them all in iCloud. Then, it worked. This may help someone else who syncs many devices.


It had been months with no help from Apple. I was thisclose to losing my mind.

Mar 9, 2018 2:38 AM in response to ashr1uk

This fix does work. But as some comments point out, photos of contacts will disappear. I think photos in contacts may be causing the problem. I followed this fix and had contacts syncing from my MacBook to the iCloud. Then I added a few of the photos I had lost and syncing to iCloud broke again. I've just redone the fix suggested, kept photos out of my contacts, and everything is still syncing. So I'd suggest an addendum to this fix - follow the steps outlined, but don't include any photos with your contacts - ever.


I'd be interested to hear if anyone has had a different experience.

Apr 2, 2018 8:52 AM in response to iSchack

Well, I hit "Send" too soon on that one.


Here's what I did after losing my contact pictures and what seems to work. For me. For now.


1. Delete the contacts again from icloud.com

2. Wait for contacts to disappear from Mac, iPhone, iPad

3. Reboot all devices

4. Got to Settings on icloud.com and scroll down to the bottom of the page

5. Down there you'll find a link "restore contacts" (roughly translated, my iCloud is set to German)

6. Choose a backup from a couple of hours/days ago. Important: don't choose one of the backups that were automatically created, while you were trying to fix the problem

7. This may take a while (in my case with about 1000 contacts about 5 minutes)

8. In case you receive an error message (which I did) and end up with a partial restore (which I did): start over. For me it worked on the third attempt.


Did this solve the problem. Hard to say. All of my contacts are the same on all devices now. Changes are being synced across all devices, even those that were made on the Mac. However, it has only be a few hours since I came up with this solution and it might very well be that all goes back to sh*t by tomorrow. But for now …

Mar 8, 2018 12:50 PM in response to TLS44

It’s good that fixed your issue—but the discussion on this thread involves an issue in which the High Sierra update broke iCloud contacting syncing from iCloud to the Mac.


What many of us experienced after the High Sierra update is that contacts created or edited on an iPhone would populate to iCloud but not to a Mac running High Sierra; contacts created or edited on iCloud would populate to an iPhone, but not to a Mac (or several Macs) on the same account as they are intended. Contacts created or edited on the Mac would fail to populate or change on iCloud or users’ iPhones.


It was incredibly frustrating. The last ditch fix detailed by the original poster fixed this issue for me (though I lost groups and photos as I knew I would). My contacts once again sync across all devices as they should.


Apple should have fixed this.

Mar 12, 2018 8:20 AM in response to ashr1uk

I have had similar issues and applied the fix recommended by ashr1uk. After completing this task my contacts in iCloud matched those on my iPhone and those on my iPad. However these contacts did not populate into Contacts on my iMac. I copied all contacts from iCloud to my iMac. I then created a new contact in my iCloud account, then on my iPad and then on my iPhone and each time the new contact populated across all devices, but not onto my iMac. I then created a new contact on my iMac, but this did not populate into my iCloud account, iPhone nor iPad. So to me this problem still exists - unless there has been a new fix which I can't find in the discussion forums.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iCloud Contacts NOT Syncing with MAC - FIX

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.