Microphone not working in some apps

Question

Level 1

25 points

Microphone not working in some apps

I have an iPhone 7 plus newest ios. When I talk on FaceTime or normal call, use siri, record videos with Camera, the mic works. When i use voice recorder, instagram, snapchat, messenger... the mic doesnt work, if i blow vert hard in the mic tou can hear that but if i talk normal i can only hear somerhing like static noise. The mic is enabled in app settings.

Posted on Dec 2, 2017 2:52 PM

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Answer 1

jeremy_v

Community Specialist

Dec 3, 2017 12:05 PM in response to Krupson14

Hi Krupson14,

After reviewing your post, I understand your issue to be that the microphones aren't working with certain apps. The following article has some troubleshooting steps that can be done to help with this issue.

Get help with the microphones on your iPhone, iPad, and iPod touch

Get help

If you still have issues after testing the microphone on your device, try these steps:

Unplug any accessory plugged into the headset jack.

Avoid blocking the microphone and iSight mic with your fingers while holding the device or recording video.

Remove screen protectors, films, or cases that cover the microphone, iSight mic, or iPhone receiver.

Clear any debris from the microphones or iPhone receiver. Refer to the user guide for your device on microphone locations.

Restart your device.

Make sure you have the latest version of iOS.

If you've tried these steps and people still can't hear you on phone or FaceTime calls or Siri doesn’t hear your requests, contact Apple Support.

Thanks for stopping by the Apple Support Communities. Have a fantastic day!

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Answer 2

jeremy_v

Community Specialist

Dec 4, 2017 5:16 AM in response to Krupson14

Thank you for letting us know that you have already tried those steps, Krupson14. At this point, it would be best if you reached out to Apple Support for further information.

Contact Apple Support

Kind Regards.

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