Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Microsoft Word Print Preview Display Issue

User uploaded file


Hi all,


I'm getting the above print preview distortion (those black patches) from word document 2016 after updating to High Sierra 10.13.1, please advise.


p.s. please ignore the rectangle box in red as im blocking out personal info.

MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13.1)

Posted on Dec 4, 2017 2:43 AM

Reply
4 replies

Dec 4, 2017 8:42 AM in response to helpds

Which of these, or combination of these, is true about that artifact appearance in the Word print panel:

  1. Did not occur prior to the installation of the macOS 10.13.1 security updates 2017-001 (both of them).
  2. Did not occur prior to installation of the Office 15.40 update in November.
  3. Did not occur prior to the installation of macOS 10.13.1.
  4. Add-ons were installed to augment Office 2016 for Mac applications.


You might try booting the Mac into Safe Boot mode, and then verify that these Quick View Print panel artifacts remain in Word 15.40, or are not present. Reboot normally, and check again.


If still present, there is not much to be done until either Microsoft issues a 15.41 update, and/or Apple releases 10.13.2 — and check if the problem remains.

Microsoft Word Print Preview Display Issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.