"Other Volume in Container" size keeps growing from 1.75GB to 55GB repeatedly in 20 minutes!

These are the results:
EtreCheck version: 3.4.6 (460)

Report generated 2017-12-13 19:05:13

Download EtreCheck from https://etrecheck.com

Runtime: 4:16

Performance: Good

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.

Problem: Other problem

Description:

"Other Volume in Container" size keeps growing.

Hardware Information: ⓘ

MacBook Air (13-inch, Early 2014)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Air - model: MacBookAir6,2

1 1,4 GHz Intel Core i5 (i5-4260U) CPU: 2-core

4 GB RAM Not upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless:
en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 643

Video Information: ⓘ

Intel HD Graphics 5000 - VRAM: 1536 MB

Color LCD 1440 x 900

Disk Information: ⓘ

APPLE SSD SD0128F disk0: (121,33 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted>
[EFI]: 210 MB

(disk0s2) <not mounted>
[APFS Container]: 121.12 GB

USB Information: ⓘ

USB30Bus

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Virtual disks: ⓘ

Macintosh HD (disk1s1 - APFS) /
[Startup]: 121.12 GB (222 MB free) (Low!)

Physical disk: disk0s2 121.12 GB (222 MB free)

(disk1s2) /Volumes/Preboot
[Preboot]: 121.12 GB

Physical disk: disk0s2 121.12 GB

(disk1s3) /Volumes/Recovery
[Recovery]: 121.12 GB

Physical disk: disk0s2 121.12 GB

(disk1s4) /private/var/vm
[VM]: 121.12 GB

Physical disk: disk0s2 121.12 GB

System Software: ⓘ

macOS High Sierra
10.13.1 (17B1003) - Time since boot: about one day

Configuration files: ⓘ

/etc/hosts - Count: 19

Gatekeeper: ⓘ

Mac App Store and identified developers

Clean up: ⓘ

/Library/LaunchAgents/com.teamviewer.teamviewer.plist

/Applications/TeamViewer.app/Contents/MacOS/TeamViewer -RunAsAgent YES

Executable not found!

/Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist

/Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop -RunAsAgent YES -Module Full

Executable not found!

/Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist

/Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service -Module Full

Executable not found!

3 orphan files found. [Clean up]

Kernel Extensions: ⓘ

/Applications/Boom.app

[loaded] com.globaldelight.driver.BoomDevice (1.1 - SDK 10.1) [Lookup]

/Applications/MacX Video Converter Pro.app

[not loaded] com.macxdvd.driver.goodSysAudioCapture (1.0 - SDK 10.10) [Lookup]

/Applications/iSkysoft Audio Recorder.app

[not loaded] com.Perfect.Driver.SystemAudioRecorder (1.1.0 - SDK 10.6) [Lookup]

/Library/Extensions

[loaded] com.Apowersoft.driver.AudioDevice (1.6.7 - SDK 10.11) [Lookup]

System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 182 Apple tasks

[running] 71 Apple tasks

[killed] 27 Apple tasks

27 processes killed due to insufficient RAM

System Launch Daemons: ⓘ

[not loaded] 37 Apple tasks

[loaded] 178 Apple tasks

[running] 87 Apple tasks

[killed] 28 Apple tasks

28 processes killed due to insufficient RAM

Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-07-25) [Lookup]

[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-11-15) [Lookup]

[failed] com.teamviewer.teamviewer.plist (? 9223e856 0 - installed 2016-11-02) [Lookup] - /Applications/TeamViewer.app/Contents/MacOS/TeamViewer: Executable not found!

[failed] com.teamviewer.teamviewer_desktop.plist (? efecefe3 0 - installed 2016-11-02) [Lookup] - /Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop: Executable not found!

Launch Daemons: ⓘ

[loaded] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2017-11-15) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-10-02) [Lookup]

[failed] com.adobe.fpsaud.plist (? 2afb3af7 6cf41d3c - installed 2016-04-16) [Lookup]

[loaded] com.apple.aelwriter.plist (Apple, Inc. - installed 2016-01-11)

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-13)

[failed] com.apple.qmaster.qmasterd.plist (Apple, Inc. - installed 2010-08-26)

[loaded] com.ipubsoft.CardDataRecoveryHelper.plist (UUMART LIMITED - installed 2016-08-08) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e cf9ce3fb - installed 2014-02-26) [Lookup]

[loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2016-03-21) [Lookup]

[failed] com.teamviewer.teamviewer_service.plist (? 52d5a08d 0 - installed 2016-11-02) [Lookup] - /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service: Executable not found!

User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-12-11) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-12-11) [Lookup]

Internet Plug-ins: ⓘ

FlashPlayer-10.6: 21.0.0.226 (installed 2016-04-22) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-10-25)

Flash Player: 21.0.0.226 (installed 2016-04-22) Outdated! Update

AdobeAAMDetect: 3.0.0.0 (installed 2017-11-15) [Lookup]

SharePointBrowserPlugin: 14.4.8 (installed 2015-03-16) [Lookup]

Audio Plug-ins: ⓘ

DVCPROHDAudio: 1.3.2 (installed 2016-07-07)

3rd Party Preference Panes: ⓘ

Flash Player (installed 2016-04-16) [Lookup]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 121.12 GB Disk used: 120.90 GB

Destinations:

BLUE [Local]

Total size: 1.00 TB

Total number of backups: 3

Oldest backup: 13/11/2017, 01:10

Last backup: 13/11/2017, 15:15

Size of backup disk: Excellent

Backup size 1.00 TB > (Disk size 121.12 GB X 3)

Top Processes by CPU: ⓘ

96%
UserEventAgent

22%
kernel_task

7%
WindowServer

7%
ReportCrash

6%
assistant_service

Top Processes by Memory: ⓘ

808 MB UserEventAgent

797 MB kernel_task

93 MB Google Chrome Helper

63 MB Google Chrome

59 MB Google Chrome Helper

Top Processes by Network Use: ⓘ

Input Output Process name

34 MB 69 KB mDNSResponder

17 KB 3 KB netbiosd

5 KB 5 KB apsd

4 KB 3 KB assistantd

6 KB 218 B com.apple.iCloudHelper

Top Processes by Energy Use: ⓘ

84.50 UserEventAgent

4.48 Google Chrome

4.22 ReportCrash

4.06 Google Chrome Helper

3.62 callservicesd

Virtual Memory Information: ⓘ

299 MB Available RAM

29 MB Free RAM

3.71 GB
Used RAM

270 MB Cached files

24.64 GB
Swap Used

Software installs (last 30 days): ⓘ

PhotoScape X: 2.6.3 (installed 2017-11-13)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events): ⓘ

2017-12-12 13:02:01 /Library/Logs/DiagnosticReports/qmasterd_2017-12-12-130201_[redacted].crash Crash [Open]

2017-12-12 13:01:51 /Library/Logs/DiagnosticReports/qmasterd_2017-12-12-130151_[redacted].crash Crash [Open]

2017-12-12 13:01:40 /Library/Logs/DiagnosticReports/qmasterd_2017-12-12-130140_[redacted].crash Crash [Open]

2017-12-11 02:23:18 /Library/Logs/DiagnosticReports/qmasterd_2017-12-11-022318_[redacted].crash Crash [Open]

The main issue has nothing to do with RAM. It was running perfectly High Sierra (with Lightroom and Premiere Pro), yes it's pushing it but it never broke down. The issue happened since a couple of days ago it started to ''fill up'' the Other volume container.

I found this thread that is very helpful: Month 13 out of bounds

Thanks for the reply! Yesterday I spoke to a Senior Advisor and I've sent the some data to them to figure out what's going on.

If I get any feedback i'll let you know! I will also report your method, see if they can do anything with that.

Still waiting for them to get back...I've created a new account like you said but somehow it was still going up, not as fast as on the first account but slightly slower. When the senior advisor suggested you to restore the system, did he mean to set it back to fabric settings?

Ignore the storage indicator. There is a long standing bug in Spotlight that makes the Storage indicator give really weird results. If you rebuild the Spotlight index the storage indicate may return an accurate result for a short period of time but then the bug begins its work. This is why creating a new account works - a new spotlight index is created for your new account. The important thing is this: if you select a folder (or the entire hard drive) and select Get Info from the Finder menu, you'll get an accurate indication of how much space is being used.

As to what why your drive is filling up so quickly, it is almost certainly either a cache file or a console log (a file that holds system error messages). Try this: restart and hold the shift key until the Apple icon appears. This will restart the computer in Safe Mode. Among other things, a safe start will check the hard drive integrity, erase/trim cache files, and start up with a reduced set of system extensions. You'll lose some functionality but will be able to go online, run most programs, etc but some things won't work.

For your purposes the safe startup will do 3 things: 1) check your drive, 2) delete your caches, 3) let you run the computer for a short time and see if the drive starts to fill up again. Give it 15-20 minutes and reboot normally. Again, see what happens and let us know if the drive fills up again - be sure to mention the results of the safe start. It would also be a good idea to download and run etrecheck from etrecheck.com which is a diagnostic tool created by an ASC user. It provides useful information to those of us trying to help

I've done this before when I was on the line with the Advisor. It didn't fill up anymore but like you say, certain functionalities won't work. After I restarted normally again it started to ''fill up'' the storage again.

Don't know really what to do about this...either way I was already considering an upgrade as I work from a Air and I want to change to a Pro. My question is, if I make a backup with Time Machine, export that to a new Macbook Pro, will that affect the new Macbook or does is it purely an issue in the software of the current Macbook Air?

DavidHRodriquez

You do not have enough RAM in that computer to be running ElCapitan or later, and you are WAY short for all the stuff you are trying to run.

I think you may be asking that low-end computer to do too much.

I strongly suggest you stop using Chrome, a known memory leaker and resource-hog, and try a different browser. FireFox has a new major version available that is getting good reviews, and Safari has a new version as well. You may have to quit your Browser when you want to do other activities.

I agree with Grant. In addition, you obviously had TeamViewer installed at one time and improperly deleted it. If you go to their Web site you might find instructions for deleting it properly or you could just download it again and use the built in uninstaller to remove it. You have 4 kernel extensions which might be part of the problem - they are for Boom, MacX Video Converter, iSkySoft Audio recorder, and Apowersoft.

The UserEventAgent is a daemon that oversees/manages various user input drivers - and could well be involved in your issue if it is logging lots of errors. I've seen Error Logs grow tremendously in a short period of time. I think you should consider checking the vendor Web sites of those products (Boom etc) for how to uninstall the kexts and related files. Whether you are running software that's incompatible with your operating system or software that isn't getting along with other software, I suspect that you have lots of errors being logged which is the cause of your quickly shrinking drive space.

Maybe this was the trigger but until 3 days ago I never had an issue. No problem with RAM, memory or blowing air (only when exporting videos which is obvious). Always smooth and quiet, even using multiple apps at once (Google, Lightroom and or Premiere Pro and After Effects).

Either way is there a solution for the Month 13 issue or we simply have to wait for an update?

Have you resolved it yet? I have the same problem going on since a couple of hours.

Btw I also ran Etrecheck and I got as result that UserEventAgent is number 1 in processes by CPU, Memory, Energy Use.

Could this be the problem and how do I get rid of it? Thanks!

Yes, the Month 13 out of bounds issue is real - I see it affecting both my computers but the console logs on neither machine are growing huge. You have more than just this error going on.