Is Amazon Prime Video App streaming in 4K to Apple TV

Hi,

I had some trouble also with Amazon Prime Video on my Apple TV 4K.

Everything was working fine with HDR movies but one day, impossible to play HDR videos.

And I found the solution (by only thinking about what I changed in my configuration ...):

Check in Apple TV Setting - Video & Audio - Check your cable or Format - You should have 4K HDR selected and the requirement is to have the right cable. In my case, my Apple TV was directly connected to my LG 4K TV and I had a second cable connected from my LG 4K TV to my Sony Soundbase. And I decided to change the connection in order to listen music without letting my LG 4K TV switch on. So, I connected my Sony Soundbase to my Apple TV 4K, big mistake! As my Sony Soundbase is not 4K compliant, my Apple TV 4K selected the format 4K SDR (without notify me ...) and Amazon Prime Video was not able anymore to play HDR videos ...

Hope this helps.

Hi everyone the below is what I got back from Amazon,

None of the "Prime Video" 4k Videos want to play on my apple TV.

Hello,

Thank you for contacting Amazon Technical Support.

From your e-mail I understand that you would like to stream Ultra HD 4K Prime Videos on your Apple TV.

I regret to inform you that Ultra HD videos are currently not supported on Apple TV. I'm sorry about the disappointment this might have caused.

At this time, you can watch Prime Video in 4K Ultra HD on the following devices:

- Samsung Ultra HD TVs (2015 models or later)

- Sony Ultra HD TVs (2015 models or later)

- LG Ultra HD TVs (2015 models or later)

I accept that it would be better if Ultra HD videos are supported on Apple TV as well. I will consider this as a feedback on your behalf and forward it to the concerned team internally.

I appreciate your patience and understanding.

FYI ... Figured out my issue. My Sony has 4 HDMI ports ... only PORT 1 and PORT 2 support HDCP. Once I moved my AppleTV to one of those ports Amazon Prime UHD streams just fine ..

Thanks, man. THIS is the key.

It turns out that of my Samsung HU8500 series TV's 4 HDMI ports, 3 are HDCP 1.4 compliant and only 1, HDMI 3, is HDCP 2.2 compliant. I happened to find this in an old CNET review, of all places. Now, after all is said and done, I can't really tell the difference between Amazon's 4K vs non-4K content.

I had to go to my receiver and make sure the input I was using was hdcp compatible. All my tv inputs were but only one of my receiver HDMI inputs were compatible. Thanks for the tips.

Namron1947

Assuming you have all the compatible hardware an internet connection that’s able to stream 4K Amazon does have a limited selection of 4K content.

1. Open Amazon Video on your HDR-compatible TV.
2. Scroll down until you find the carousels labeled "Included with Prime Ultra-HD TV" or "Ultra-HD Movies."
3. TV shows and Movies available in HDR can be identified by looking for the "HDR" or "Dolby Vision" badge on the detail page for a particular title.

I solved my issue by installing an Apple TV update that I did not know was pending. Works fine now. Strange how that fixed it as non 4K prime was just fine.

This was my problem too, set Apple TV back to 4K HDR and Prime Video in 4K works !!!

Spot on mate checked the HDMI port I’d plugged the Apple TV into and it was a non 4K port. Swapped ports and now prime video 4K plays right away.

Cheers!

the input would not be marked HDCP, it just needs to be HDCP compliant. In my case I have 4 HDMI inputs on my Samsung but only HDMI 4 was HDCP compliant. I looked up on Google what input would work and found the specs for my specific Samsung model, or you can just try all the HDMI inputs to see if any will work for Prime Video 4K

hansfu, the info Amazon sent you is not correct. It is either old information or applies to older, pre-4K Apple TV's. If you have a 4K HDTV with a HDCP compliant HDMI input and if you have a 4K Apple TV you can watch Amazon Prime 4K videos. The trick in my case, and for several others here, was to find the correct HDMI port on your TV. (I should also add that if you are running HDMI through an audio receiver the receiver must be able to pass through the 4K signal as well. If you're not sure, bypass the receiver and connect the Apple TV directly to your TV. Try different ports until you find the HDMI input that works).

The problem seems to be that the HDR content is extremely limited and it can be hard to find.

Amazon may have beat Netflix to the HDR party, but it’s just as tricky to find HDR-ready content in its Prime Video app. Like Netflix, the best it offers is an HDR logo next to selected titles. At present, some of the available titles include:

• Fury
• Men in Black 3
• Smurfs 2
• After Earth
• Pineapple Express
• Chappie
• The Amazing Spiderman 2
• Salt
• Hancock
• Elysium
• Transparent S1 & S2
• Mozart in the Jungle S1 & S2
• Man in the High Castle
• Bosch S1 & S2 (on 3/11)
• Red Oaks
• Mad Dogs
• Casanova
• Highston
• Z
• One Mississippi
• Edge
• The Patriot
• Good Girls Revolt

I had to find the HDMI input on my Samsung TV that was compatible with HDCP, in my case was it was the MHL input. Once I plugged in the HDMI cable into the MHL port Amazon prime 4K worked perfectly

HDMI 4 worked for me too. Thanks for the simple fix.