Msg: No Supported Kensington Trackball Found - Kensington Trackball EXPERT Wired Mouse Fix

My Kensignton Trackball EXPERT wired 'mouse' worked like a charm for years on my 5 yo MacBook Pro 2012, even after migrating to macOS High Sierra.

However, after a Hardware and Software upgrade to MacBook Pro 2017 with macOS High Sierra 10.13.1 (using TimeMachine), my Trackball 'worked' but I had lost the ability to configure the various buttons and features of the EXPERT device. It appears that the TRACKBALLWORKS App was not responding well. Or at all.

I tried to uninstall and reinstall the appropriate device drivers and application... but still received the error message: no supported kensington trackball found.

I finally reached the Kensington support group by phone and the support rep walked me through all the changes needed in SYSTEM PREFERENCES to get it working AGAIN!! (Too numerous to itemize here.)

According to the support rep, there are changes in macOS High Sierra that are causing a flood of support calls to Kensington to help resolve the issue. So... CALL 'EM...

The fix (including a reboot or two) took about 15 minutes. Try 1-800-5354242.

Here's a happy screenshot... after the help:

Cheers!

MacBook Pro (15-inch, 2017), macOS High Sierra (10.13.1)

Posted on Dec 8, 2017 10:19 AM

Top-ranking reply

minodev

Level 1

4 points

Posted on Jan 29, 2018 6:56 AM

I had the same problem, also with High Sierra. I was using a Kensington Orbit which was plugged in through a USB hub throughout the installation process.

The previous suggestions gave me some ideas, which ultimately worked. However, that a Kensington support rep would suggest downloading drivers from https://accoblobstorageus.blob.core.windows.net/ and then disabling your security settings in order to install it sounds suspect, to say the least. Here's what I did:

Download the latest driver from (links at bottom of page): https://www.kensington.com/us/us/6498/trackballworks-customization-software
Go to System Preferences > Control/Right-click on TrackballWorks > Remove...
Unplug the trackball.
Restart the Mac.
Install the driver software. Click Restart as instructed at the end of the installation.
After restart, go to System Preferences > TrackballWorks. It'll still say "no supported trackball found" because it's unplugged.
Plug the trackball directly into the Mac. Do not go through a USB hub.
For me, TrackballWorks recognized my trackball. I wish you the best.
I then unplugged it from my Mac and replugged it into my USB hub. It recognized the trackball just fine.

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16 replies

Mar 20, 2018 9:35 AM in response to proteancharm

I only needed to go down through step 5. My trackballworks settings are back to where I want them to be. Thank you so much for posting the step by step instructions to reset the settings tool.

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Msg: No Supported Kensington Trackball Found - Kensington Trackball EXPERT Wired Mouse Fix