How to gets contacts that weren’t originally backed up In iCloud

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Level 1

8 points

How to gets contacts that weren’t originally backed up In iCloud

I backed my husband’s phone to iCloud because he upgraded from a 6 to an 8. When I did the restore a lot of his contacts were missing. I looked at his old phone in the backup section and his contacts were toggled off. Can I put his SIM card back in his old phone , toggle the contacts on, do a backup then move the SIM card to the new phone and do a restore and the contacts will appear? Or is there another way to do it so that I can get his contacts back? They are still in his old phone. Thanks

Posted on Dec 9, 2017 8:23 AM

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Answer 1

FoxFifth

Level 10

475,783 points

Dec 9, 2017 8:56 AM in response to snl11

The iPhone doesn't store contacts on a SIM card. It can import contacts that were stored on a SIM by another (non-Apple) phone. See: Import contacts from your SIM card to your iPhone - Apple Support

If he still has the old phone, he can sync all of the contacts via iCloud. Simply turn on Settings > [username] > iCloud > Contacts and they will sync to iCloud. Then turn on the same setting in the new phone and they will automatically sync to it.

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Answer 2

snl11 Author

Level 1

8 points

Dec 9, 2017 9:31 AM in response to FoxFifth

Once I turn on contacts on the old phone, do I need to do a backup? I tried Toggling it to ‘on’ on the old one and it asked me something about merging contacts with local contacts. I did. Then I went to new phone, the ‘contacts ‘ was already toggled on, but the contacts are not there. Do I need to do a back up again on the old phone now that the contacts are toggled ‘on’? Or what do I do now? When I did mine from my 6 to 8 yesterday, everything went smooth. Could it possibly be related to his work and some type of security that he needs to go through his tech support at work? T

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Answer 3

FoxFifth

Level 10

475,783 points

Dec 9, 2017 9:55 AM in response to snl11

If all of his contacts were local and not from another 3rd party service they would sync automatically. It isn't relate to or helped by doing an iCloud backup. It may be related to his work.

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Answer 4

snl11 Author

Level 1

8 points

Dec 9, 2017 9:59 AM in response to FoxFifth

Thanks. That’s what we’re thinking. I’ll update this thread after he goes to work Monday and let you know what we find out. Have a great weekend.

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Answer 5

snl11 Author

Level 1

8 points

Dec 12, 2017 9:02 PM in response to snl11

We found out that it was work related. After going the his tech department everything is back to normal.

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