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After updating to iTunes 12.7.2.58 on my Mac OS High Sierra 10.13.2
iTunes started randomly cycling through songs, not playing songs or randomly skipping and playing the next song or 3 songs after the song I had selected.
Restarting did not solve this. I believe this is only the iCould Apple Music songs.
MacBook Pro (Retina, 15-inch, Mid 2015), macOS Sierra (10.12.4)
Go to account settings on iTunes and re authorise your computer then restart iTunes. Fixed the problem for me.
Go to account settings on iTunes and re authorise your computer then restart iTunes. Fixed the problem for me.
Thanks for the helpful answer - much more useful than the one I got from Apple technical support.
Here's a disturbing report:
I called Apple with this problem and the tech put me on hold while she checked for a solution.
She came back and told me there was no solution for this other than to upgrade to High Sierra.
I explained that, while we were amenable to upgrading, there were a number of practical reasons it was not feasible to do so on the spur of the moment just to fix Apple music.
But the tech was insistent that there was no known fix other than going to High Sierra.
I expressed skepticism, as this is an issue that has been reported by thousands of users more than once in the past, before High Sierra was released, and so it likely had a more mundane answer.
Nope. The tech said that this is the answer they were instructed to give in this case. Go to High Sierra, or she couldn't help me.
So I searched the web and found your answer in about 10 minutes, and it worked.
I actually pay for tech support so "Go search on the forums" isn't an acceptable result.
If there's a quick solution, and Apple techs don't know it, that's not satisfactory.
If Apple tech support does know the solution, but declines to offer it to those who haven't gone to High Sierra, that's worse.
It would be ok if they made at least a token effort to solve the problem.
Booooo.
This one continues to be frustrating on iTunes 12.7.3.46. Usually if I just quit iTunes and restart it, the problem will go away for another week or so (pretty much identical to deauthorizing/authorizing).
Go "Account" at the top, and then click "Authorizations", then last but not least click "Authorize this computer", then restart iTunes. This worked for me, hope it does the same for you!
Seems like this worked for everyone except me!
Any further suggestions from the floor? I'm running the same edition of iTunes and have followed the above steps.
Yeah I have the same problem its so annoying. Can't listen to any songs on albums only singles
thankyou for that,apple music is working again now!! Merry Christmas! (was wanting to listen to xmas tunes while putting up my tree!)
Brilliant! Fixed the issue– cheers, mate!
This solved the issue. Thank you for your community contribution.
I deauthorized and reauthorized my computer, logged out of iTunes and back in and it fixed it!
Thanks for the detailed instructions, it worked!!
See post above re authorising your computer... Worked for me...
Thank you! the best anwer had left me confused lol, didn't know where to click. xx
Bless you to the highest degree. I was so annoyed!!
It works, thank you, but so annoying yet more bugs keeps coming up in the formerly flawless Apple univers... It's just not as smooth anymore.
iTunes 12.7.2.58 skipping songs
