Activation Lock

Question

Level 1

9 points

Activation Lock

I erased my iPhone 5, but when I try to reactivate it with the same Apple ID, I keep getting the message that the Apple ID could not be use to activate the device. I removed the device from both my icloud icloud.com & Apple account at appleid.apple.com

Posted on Dec 9, 2017 10:08 PM

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Answer 1

hollyandy82 Author

Level 1

9 points

Dec 9, 2017 10:47 PM in response to Niel

I am not the original buyer, & I can't find who is; its been bought rebought over & over. The information I got from imei.info says

it's sold by Apple store itself, but the icloud status is clean, it's not reported as lost, & I had, until now, the control of its "find my iPhone". those are the reasons I confidently bought it.

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Answer 2

Niel

Level 10

727,589 points

Dec 9, 2017 10:13 PM in response to hollyandy82

If you're its original owner, take it and its purchase receipt to a physical Apple Store. If not, contact the person who is.

(155727)

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