would like to update my credit card details
I have cancelled my previous credit card and would like to update my new details
I would like to speak to a person
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You can change card details yourself, you don't have to contact iTunes Support (and these are user forums, not iTunes Support) : Change or remove your Apple ID payment information in the iTunes Store - Apple Support
If you want to contact iTunes Support : http://www.apple.com/support/itunes/ww