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Question: Has anyone experienced no access to internet even thou there’s wifi signal and access

Can’t access the internet

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Dec 10, 2017 4:48 PM in response to Tony Salterio In response to Tony Salterio

I’ve experienced it with issues like hotel wifi. Safari sometimes has a bad habit of not being able to bring up the ‘agree to our terms’ page.


In that case using a different browser can be a work around.


Other times rebooting hte ipad or router can reset things.

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Dec 10, 2017 5:46 PM in response to Tony Salterio In response to Tony Salterio

It has happened to me on two previous iPads And this one. My recollection is each occurrance was while trying to use a cellular connection. The Genius bar, unable to figure it out, just handed me a new Pad (sometimes paying the additional warranty fee pays off). But I digress.


When it happened on this one I recall utilizing the “Personal Hotspot”. Additionally, I may have had to invoke another choice. All of this took place a few years ago, thus my uncertainty. Anyway, after that, I had no problem accessing the web via cellular.


Here’s another idea: Have you selected “Allow Safari“ and other apps to run via cellular connection? It may be worth checking. BTW, after getting the cellular connection to work, the “Personal Hotspot” was deactivated without issue.


Good luck

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Question marked as Helpful

Dec 10, 2017 4:48 PM in response to Tony Salterio In response to Tony Salterio

I’ve experienced it with issues like hotel wifi. Safari sometimes has a bad habit of not being able to bring up the ‘agree to our terms’ page.


In that case using a different browser can be a work around.


Other times rebooting hte ipad or router can reset things.

Dec 10, 2017 4:48 PM

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Question marked as Helpful

Dec 10, 2017 5:46 PM in response to Tony Salterio In response to Tony Salterio

It has happened to me on two previous iPads And this one. My recollection is each occurrance was while trying to use a cellular connection. The Genius bar, unable to figure it out, just handed me a new Pad (sometimes paying the additional warranty fee pays off). But I digress.


When it happened on this one I recall utilizing the “Personal Hotspot”. Additionally, I may have had to invoke another choice. All of this took place a few years ago, thus my uncertainty. Anyway, after that, I had no problem accessing the web via cellular.


Here’s another idea: Have you selected “Allow Safari“ and other apps to run via cellular connection? It may be worth checking. BTW, after getting the cellular connection to work, the “Personal Hotspot” was deactivated without issue.


Good luck

Dec 10, 2017 5:46 PM

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Dec 10, 2017 5:53 PM in response to Group6 In response to Group6

Thanks again the background is relevant and I would use my hotspot if I was near my provider but being long way away I think I’ll wait until I get back home


My wife was saying to me this happened last time we were in Mexico and corrected itself when we left the resort

I’m also going to install Firefox as a backup for the next time this happens

But I wanted to thank you again for your feedback it hel

Dec 10, 2017 5:53 PM

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Dec 12, 2017 4:27 PM in response to Tony Salterio In response to Tony Salterio

Maybe I shouldn’t have assumed your iPad Can utilize both WiFi and Cellular. It appears yours has access only to WiFi. Can anyone else at your location access the net with Safari or another Apple app?


Do you really think Firefox will make a difference for WiFi access? The question is not intended as pejorative, I’m genuinely curious.

Dec 12, 2017 4:27 PM

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Question: Has anyone experienced no access to internet even thou there’s wifi signal and access