Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

i forgot my passcode and the same time i forgot my id password. I can't connect to itunes because i dont have mac and never use i tunes before. What should i do to recover my phone?

i'm using iphone 5s.

i can not access my phone because i forgot the passcode and also forget the id password. some people told me to recover it with itunes, but i dont have mac and i never use itunes before.

What should i do to fixing this problem? Thank you

Posted on Dec 11, 2017 9:28 AM

Reply
2 replies

Dec 11, 2017 9:30 AM in response to Loloarung

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you forgot your Apple ID password - Apple Support

You can use iTunes on a Windows computer as well. You just have to download it. So you're running the risk of activation lock after restoring the phone since you don't know your password. I would attempt to make sure you have access to your Apple ID at appleid.apple.com before going through the restore steps.

i forgot my passcode and the same time i forgot my id password. I can't connect to itunes because i dont have mac and never use i tunes before. What should i do to recover my phone?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.