iCloud doesn't recognize my iTunes library

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Level 1

10 points

iCloud doesn't recognize my iTunes library

I am using iTunes 12.7.2.58. I have a MacBook Pro 2016, using High Sierra 10.13.2. I am subscribed to iTunes Match. When I constantly get messages that genius can not sync with my music because it doesn't recognize the iTunes library I'm using. I then get an air message that says: Please choose File > Library > Turn Off Genius to turn off Genius, then turn it back on. However, after getting to File>Library there is no option for either turning on or turning off genius. Any suggestions?

MacBook, Mac OS X (10.6.6)

Posted on Dec 11, 2017 4:23 PM

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Answer 1

chris_g1

Community Specialist

Dec 12, 2017 7:53 PM in response to Bamidbar

Hey Bamidbar,

If I understand correctly, you are receiving messages that Genius does not recognize the iTunes Library. If the Library is not being recognized, one thing you can do is to create a new Library, import music too it, and see if the issue persists.

Open a different iTunes Library file or create a new one

Thank you for using Apple Support Communities. Have a good one.

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