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Question: when receiving incoming call on iphone x its only ringing and vibrate there is no display on screen

While receiving incoming calls on iphonex. Its only ringing and vibrate. There is no display on first ring. Some time it display after 2-3 rings and some times there is only ringinig till end of call.

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Dec 13, 2017 6:06 AM in response to Ashok Panchal In response to Ashok Panchal

Hi Ashok Panchal,

Thanks for reaching out to the Apple Support Communities.

I understand that when you receive an incoming call it's not always showing that there is an incoming call on your display. The phone will only ring and vibrate. It's important to make sure that you can see who is calling, so I'm happy to provide some support.

It sounds like the Phone app on your iPhone isn't responding like it should. I suggest a close of the Phone app and a restart of your iPhone to see if this helps the issue.

How to force an app to close on your iPhone, iPad, or iPod touch
Restart your iPhone, iPad, or iPod touch

Also check to make sure that your iPhone is running the latest update. If there is a case on the iPhone or any accessories connected, please remove and test.

Once you've done these steps, let me know if you get the same result.

Kind Regards.

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Question marked as Helpful

Dec 13, 2017 6:06 AM in response to Ashok Panchal In response to Ashok Panchal

Hi Ashok Panchal,

Thanks for reaching out to the Apple Support Communities.

I understand that when you receive an incoming call it's not always showing that there is an incoming call on your display. The phone will only ring and vibrate. It's important to make sure that you can see who is calling, so I'm happy to provide some support.

It sounds like the Phone app on your iPhone isn't responding like it should. I suggest a close of the Phone app and a restart of your iPhone to see if this helps the issue.

How to force an app to close on your iPhone, iPad, or iPod touch
Restart your iPhone, iPad, or iPod touch

Also check to make sure that your iPhone is running the latest update. If there is a case on the iPhone or any accessories connected, please remove and test.

Once you've done these steps, let me know if you get the same result.

Kind Regards.

Dec 13, 2017 6:06 AM

Reply Helpful (9)

Dec 20, 2017 6:07 AM in response to Ashok Panchal In response to Ashok Panchal

Greetings Ashok Panchal,

Thanks for getting back with us. Since you are still having an issue, I would like you to reinstall iOS.

First, use this article to make sure that you have a backup of your iPhone: How to back up your iPhone, iPad, and iPod touch. Then, use this article to reinstall iOS: If you can‘t update or restore your iPhone, iPad, or iPod touch. Note: This article is intended to be for a different issue but following steps 1-5 will help you reinstall iOS without erasing data.
Let me know if you have any questions.
Cheers.

Dec 20, 2017 6:07 AM

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Dec 30, 2017 12:17 AM in response to Joseph_S. In response to Joseph_S.

Hey Ashok,


I have tried all sort of suggestions you have mentioned in your posts. Like restarting, reinstalling the new software several times, if fact I also go my iPhone x replaced with the new and the same problem of Display not popping on while incoming calls. Is there a bug in the software??


Thanks

Hiren

Dec 30, 2017 12:17 AM

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Dec 30, 2017 12:38 AM in response to Joseph_S. In response to Joseph_S.

dear sir,


I have tried all suggestions you have mentioned in your posts. Like restarting, reinstalling, and also close phone app as per other suggestion. but still i m getting same problem after attending some amount of calls.

Dec 30, 2017 12:38 AM

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Dec 30, 2017 3:03 AM in response to sarah_s1 In response to sarah_s1

Hey Sarah,


I have tried all sort of suggestions you have mentioned in your posts. Like restarting, reinstalling the new software and also tried setting up as new iPhone several times, if fact I also go my iPhone x replaced with the new one and the same problem is recurring of Display not popping on while incoming calls. Has Apple acknowledged this problem with iPhone X??


Thanks

Hiren

Dec 30, 2017 3:03 AM

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Dec 30, 2017 4:31 AM in response to hiren118 In response to hiren118

I have this same problem, X Iphone rings, no button appears to answer or reject the call, even when you go to see WHO called you in missed etc, there is nothing there....happened twice last night. So you can't answer the call & you don't know who it was? Apple please advise

Dec 30, 2017 4:31 AM

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Jan 3, 2018 2:10 AM in response to Ashok Panchal In response to Ashok Panchal

i am on OS11.2.1 on my IPhone X . When an incoming call comes my iPhone X rings but the call does not show on the screen for some time . , so I can’t receive the call till about 8-10 rings .

I restart the phone and it works normal again .

Can someone advise how to fix this issue .

Jan 3, 2018 2:10 AM

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Jan 6, 2018 10:10 AM in response to Ashok Panchal In response to Ashok Panchal

I tried every possible option to resolve the issue thrice reinstalled the iOS nothing has happened yet in fact Apple customer support has acknowledge the issue but they don’t have any solution .They are completely speechless and answer less

Jan 6, 2018 10:10 AM

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Jan 6, 2018 12:09 PM in response to Pratikjha16 In response to Pratikjha16

I have 2 IPhone X ( me and my college in work ) and both same issue - like after 20 calls or more it will happens- so to save my time I’m restarting my phone every 6 hours as i’m Doing a lot of calls ( around 40 calls per day )


So this not solution, apple should fix this issue as too many customers complain about it

Jan 6, 2018 12:09 PM

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Jan 9, 2018 4:05 AM in response to Ashok Panchal In response to Ashok Panchal

I have this same problem, X Iphone rings, no button appears to answer or reject the call, even when you go to see WHO called you in missed etc, there is nothing there....happened twice last night. So you can't answer the call & you don't know who it was? Apple please advise

Jan 9, 2018 4:05 AM

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Question: when receiving incoming call on iphone x its only ringing and vibrate there is no display on screen