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Finder keep crashing on Mac Os High Sierra

I have install the latest OS High Sierra 10.13.2 and even previous version, my finder keeps crashing; it's really annoying because when I try to relaunch the finder by using cmnd + alt/option + esc then relaunch the finder, my desktop folder is all gone and I can't open anything.


My scenario:

My Macbook Pro 15" Mid 2012 connecting to a server in my workplace and I have to drag and drop files to the server where all of them are images that needs to be retouch. I used all of the Adobe CC products in my computer eg. Photoshop, Lightroom, Bridge, Premiere Pro, After Effects etc. I don't know when and how it happen but when I try to drag files to a server or upload to the server the wheel of death (rainbow wheel) start spinning and I can launch all other application except the finder. When I try to restart the computer, it's not even shut down completely where I need to press the power button for couple of second to force shut down my mac.


Solution that I have tried:

I contacted the apple support and chat with them they told me to reset smc & nvram in which case I have done it before I contacted them. They also told me to reinstall mac os without erasing the main HD and I have done it but the problems still occurs.


My question is: Is anyone have this kind of problem and is there any other way around it where I don't need to clean install the whole Mac OS; which going to be a hassle for me because all the adobe preferences, presets and all other things that I have installed.


Hope anyone or someone out there can give me a solution.

Thanks before hand.

MacBook Pro (15-inch Mid 2012), macOS High Sierra (10.13.2)

Posted on Dec 12, 2017 10:24 PM

Reply
48 replies

Jan 15, 2018 10:48 PM in response to hangahliong

Have a close problem to yours


When I connect to windows server at work, Finder just crashes.

Scenario - shared server is visible, I can see files, but as soon I try to do something Finder crashes and never get working again. Even after relaunch. And I can't even shut down computer properly, only with holding the power button.

Got a solution for half a day - shutting down Windows firewall on the server. But the next morning I have the same problem.

Jan 16, 2018 2:04 PM in response to J. Charles Holt1

This only seems to happen to me when working with SMB shares at work so thanks for mentioning that where few others have. Interesting that I tried force-quitting/relaunching Finder and it won't fully relaunch. As you say, a hard reboot is required. Since I have 4 virtual machines running various test processes, this becomes nearly impossible! I guess I need to stick to using one Win10 VM for connecting to the SMB shares. Crazy! This wasn't happening until the last security upgrade.

Jan 16, 2018 11:37 PM in response to hangahliong

So in my case (which I explained above) I am half-way with the solution

What I did

- cleared Finder preferences

- connected to server with cifs://192.xxx.x.xxx instead of smb://192.xxx.x.xxx

Connection worked, but got lost again

- switched off Windows Firewall off again

Everything works

- updated to last Public Beta

seemed to solve the Finder crashing issue (tried to put back smb connection, Firewall on, didn't connect, but didn't crash)


So now need to figure out what changes should be made in the windows firewall settings. Because at one point switching it on and off made it to refuse connection also for Win machines now. At the first glance everything looks ok.

Jan 17, 2018 4:03 AM in response to Ugisv

Out of curiosity, why are you using Windows firewall in a LAN environment? I find it only causes problems, not only for Macs but also unexplained connection issues for Linux and other Windows computers. Surely you have a firewall for between the LAN and the WAN, right?


@User462. I probably shouldn't have either but users were complaining so much that I pretty much had to if there was a fix. I justified it in my mind that 10.13.2 was just a beta and these all are a step in the right direction.

Jan 17, 2018 4:26 AM in response to brycesteiner

why I use Windows Firewall...

actually, no reason at all.

Setup for this office is the most basic in the world:

1 Win10 PC with LAN connection to a 4G router. This is used by a one guy for work and stores files for everyone, so is a server

3 Win 10 Laptops that are there from time to time

1 Macbook Air

All laptops use/modifies/works with files on the server


Are you suggesting to try some other firewall?

Jan 17, 2018 5:05 AM in response to Ugisv

I am suggesting turn the firewall off for the LAN. Microsoft put it in for those people who are out "in the wild" all the time as the default. Probably not a bad assumption, but when you are in a LAN there is no purpose and you just have to poke holes in it so you can get work done. If you have a good router with a firewall to the WAN, then you are good.

Jan 18, 2018 3:15 PM in response to Ugisv

Ugisv wrote:


- connected to server with cifs://192.xxx.x.xxx instead of smb://192.xxx.x.xxx



I am the only Mac in a Windows office - and I usually don't have any problems. I thought I waited long enough to upgrade to High Sierra, but almost immediately was getting the Finder crashes over the SMB connected servers.


Changing from SMB to CIFS has worked for me and it all seems to work fine - no more frustrating Finder crashes! It's not slowed down production either.


I'm happy to use this method until 10.13.3 comes out.

Jan 18, 2018 3:15 PM in response to Deebers

Yes connected to server with cifs://192.xxx.x.xxx instead of smb://192.xxx.x.xxx work for me as well but I still get that finder crash once in 2 or 3 day even though connecting using cifs://


Even with the latest update of OS High Sierra the problems will still occur; I haven't tried the beta version. Apple should listen more to the community to help solve all the bugs and issues. *JUST WISHING* 🙂

Jan 18, 2018 4:05 PM in response to hangahliong

>>Apple should listen more to the community to help solve all the bugs and issues. *JUST WISHING*<<


Have you filed a bug report? If you have not, they have no reason to listen. It's very easy to go to bugreport.apple.com

They have setup a means for you to communicate with them and this forum is not it. This is for user to user only.


File the bug report. It's simple and they usually respond to you. If they don't they will let you know that it's an issue they are working on and set it as a duplicate case.

Finder keep crashing on Mac Os High Sierra

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