IOS 11 Mail Signature Image not displayed in Mail

Try using an image which is not in the .gif format.

I used the .png format and it seems to be working.

One more thing I did was shake the phone and hit undo right after pasting the signature in the settings (apparently that gets rid of automatic formatting the phone does and resets back to HTML format).

I just did mine a few minutes ago and it seems to still be working.

I will keep trying it and see if it is still there after a while - maybe a day or to and report back...

it seems that it is still a problem - however when I go back into the settings for Mail and look at the signatures, close it again and go back to email then the problem seems to cure itself for a while...

Wish it would behave better... and Outlook for iOS won't even accept an image pasted in like that... so maybe need to hunt another Mail App....

I am also having this problem. This is making it difficult using our mail applications for Business purposes as our signature pulls the image from a HTML repository. How can we fix this? 52 people also seem to have this problem but no one has a fix. Why? What is creating this issue when it has worked fine before?

This is very important to our business, and a fix would be helpful so we can continue using our Apple products for business.

Yes same issue. I’ve tried html scripts, reducing file size and different file types etc but nothing works. It will display for a few emails but then resets and the image is replaced by a big blank box or a “null” box. Like you, this is part of my business so this is a real frustration. Anyone have a fix yet?

My company is also experiencing this issue. I have updated to 11.2.5 and the signature shows a blank box as the image when composing a message, text in signature is fine. On the receivers end the image displays a red X with "The linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file and location" I've tried hosting the image, adding it directly to the signature. Either way it disappears.

Signature Image is 5.4kb in size

iPhone 6

iOS version 11.2.5

Same issue here. Signatures created prior to iOS 9 are still working but newly created signatures only work a few times then revert to blank boxes. I have tried every method on the internet and none will stick.

Have the same problem!!! I tried the copy and paste thing and not working! is it to difficult to do an email application that you can have a signature? on microsoft Outlook no problem whit that!

I have same problem - my company logo will not display as part of the email signature. The graphic is 2 kb in size. Come on, why won’t this work?

Tried, it works only for a few hours or less then it cannot display anymore. I used low res png and put spacinto at the end of it already .........

Same here. Latest iOS. New iPhone 6s. Signature with logo ok until a few days ok. Now will work briefly then get ‘null’ box.

This is not good for business.

C’mon Apple, how would you feel if your logo was replaced by:

(This seems more of an issue when wanting to share a photo, webpage etc via email.)

Me too...I've tried all kinds of suggestions that are out on the net. The signature looks good for only a few minutes and then our company's logo, a png that's just 5kb, is replaced with a "null" square.

Come on Apple...there's a ton of Apple users that have been complaining about this issue for a looooong time. You're due to get this resolved. Thanks!!

Hey guys,

I went through the below steps using an iPhone 8 on ios 11.3.1 and it seems to have worked a treat. The image I used was 23kb.

https://www.exclaimer.co.uk/email-signature-handbook/10035-html-iphone-email-sig nature

Same issue. I’ve been using our company logo for about 12 months and its just suddenly stopped working. Apple please fix.

good evening, did anyone find the solution? thank you

(Same problem on iOS 11 on IPhone X...)